Patient Care Coordinator

Job Description

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check‑in and check‑out processes are completed.

• Acknowledge and greet patients, customers, and vendors as they walk into the practice, in a friendly and welcoming manner
• Answer and respond to telephone inquiries in a professional and timely manner
• Gather patients and insurance information
• Verify and enter patient demographics into EMR ensuring all fields are complete
• Verify vision and medical insurance information and enter EMR
• Maintain a clear understanding of insurance plans and be able to communicate insurance information to patients
• Pull schedules to ensure insurance eligibility prior to patient appointment and ensure files are complete
• Prepare insurance claims and run reports to ensure all charges are billed and filed
• Print and prepare forms for patients' visits
• Collect and document all charges, co‑pays, and payments into EMR
• Allocate balances to insurance as needed
• Always maintain a clean workspace
• Practice economy in the use of medical equipment and supplies
• Perform other duties as needed and as assigned by manager

Full‑Time / Part‑Time

Full-time

Location

Colorado Springs, Colorado, USA

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.