Assistant Front Office Manager
Job in
Colorado Springs, El Paso County, Colorado, 80928, USA
Listed on 2026-02-18
Listing for:
Hyatt Hotels Corp.
Full Time
position Listed on 2026-02-18
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Hospitality & Tourism, Guest Services
Job Description & How to Apply Below
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Salary Range: $52,000-$62,000. Actual pay will be commensurate with experience.
Position Overview:
The Assistant Front Office Manager will be focused on the Front Desk operations with oversight of the front office staff and the overall guest experience. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment, assigning guest rooms, and responding to guest inquiries.
This role also acts as a liaison to the guest's destination, providing recommendations, and general assistance. Additional responsibilities may include training, staff development and scheduling.
Job Functions & Responsibilities:
* Assist the Front Office Manager in efficiently managing the department according to the established team goals
* Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
* Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
* Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
* Colleague training, development and performance management.
* Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
* Assist in the scheduling, ensuring the department is adequately manned according to occupancy, service and costs
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