Front Office Manager

Overview

Position Overview:

As Front Office Manager at Cheyenne Mountain Resort, your role is to foster a space where guests feel connected to the local culture, nature, and each other. As a leader, you are driven by the desire to inspire your team to achieve their highest potential, ensuring operational efficiency while delivering an unparalleled guest experience. You will build and lead a team that reflects these values, ensuring that every guest feels welcomed and cared for, from check-in to check-out.

You will be familiar with local attractions, cultural hotspots, and outdoor activities, ensuring that guests can immerse themselves in everything the area has to offer. Your role is to be both a hospitality expert and a local ambassador, creating meaningful connections with guests and providing them with personalized recommendations to experience the best of Colorado Springs. You’ll guide your team in curating an unforgettable guest experience, focusing on quality service, efficient operations, and community engagement.

Salary Range: $70,000 - $80,000 based on experience

Job Functions & Responsibilities:

• Manage the Front Office ensuring alignment with Hyatt's brand values, delivering approachable and impeccable guest service, and implementing efficient processes that meet financial goals.
• Maintain a deep understanding of all CMR room features, amenities, packages, promotions, and availability, and train your team to provide the same level of knowledge.
• Provide support and oversight of the 3 rd party Bell/Valet company and ensure service aligns with Hyatt’s brand values and standards.
• Oversee scheduling, budgeting, and inventory for the Front Office team.
• Ensure financial procedures follow established policies, including handling cashier functions, upgrades, cancellations, and financial adjustments.

Property Oversight:

• Regularly inspect the lobby and front entry to ensure cleanliness, organization, and readiness for guest interactions.
• Monitor experiential touchpoints and quality of service and product delivery.
• Lead through strong communication and interpersonal skills, encouraging collaboration and mutual respect.
• Coach, mentor, and develop team members to deliver excellent service.
• Collaborate closely with other departments, including housekeeping, maintenance, food & beverage, and sales.

• At least 2 years of leadership experience in resort Front Office environments.
• Strong leadership and organizational skills.
• A service-oriented mindset with exceptional customer service and sales abilities.
• Ability to multitask in a dynamic environment.
• Excellent communication and interpersonal skills.
• Commitment to the brand’s authentic, approachable, and adventurous identity.
• Ability to work weekend, holiday. and evening shifts.

Our Values:
Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k)(Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Colorado Residents:
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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