Operations Manager

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience.

And you are the key to bringing it to life.

Operations Manager contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. This position will report directly to the General Manager of the hotel, as well as the Assistant General Manager. The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

This position will have oversight of the housekeeping, front office and food and beverage departments of the property. A hands‑on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

• Contribute to the hotel's commitment to high quality guest service and teamwork.
• Manage daily hotel operations to achieve planned goals for operational integrity, revenue, house profit, and RevPAR index.
• Maintain company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.
• Oversee the housekeeping, front office, and food and beverage departments.
• Adopt a hands‑on approach to manage quality of customer service and guest suite cleanliness.

• Supervisory experience preferred; oversee hotel associates.
• 1–2+ years experience working in a guest-service oriented Food & Beverage establishment preferred.
• College degree in hospitality management preferred.
• Intermediate Word and Excel required.
• Excellent verbal and written communication skills.
• Must be able to work a flexible work schedule as hours for this management position will vary.
• Strong organizational, project management, and detail orientation skills, with the ability to multi‑task to meet a variety of deadlines.
• Strong interpersonal skills and a can‑do positive attitude.