Catering - Server

SERVER - CATERING

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Reports to: Catering Supervisor(s) and Catering Manager(s)

Responsibilities

• With direction of supervisors and/or managers, serve guests according to the requested serving style.
• Communicate with expos and kitchen staff to ensure orders are correct.
• Remains knowledgeable of all menu items and dietary/allergy information for sharing with guests.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Oversee quality, product levels and inventory of product.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Meet expectations of proper setup, execution, breakdown, and cleanup of each catered event.
• Execute back of the house, front of the house and side work duties for overall productivity of banquet events as assigned.
• Ability to express knowledge of menus, food presentation, and food service techniques with guest service in mind.
• Perform strenuous manual labor as required (equipment storage, event setup, tear down of tables and chairs).
• Support placement, movement and storage of rental orders, buffet cards, and catering items.
• Support Catering Supervisor(s) and Catering Operations Manager with problems during events and provide creative solutions.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with leaders for overall success.
• Display a sense of urgency at all times.
• Uphold a professional appearance and mannerism.
• Maintain a clean, safe, and organized work environment.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Catering and/or event industry experience a plus.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based…