IT Technical Lead – Customer

Position: IT Technical Lead – Customer Applications

IT Technical Lead – Customer Applications

Locations: Mississauga, Ontario | Colorado Springs, CO | Wilmington, DE

Employment Type: Permanent

Work Model: Hybrid (3 days onsite, 2 days remote)

The ideal candidate has deep technical expertise, strong architectural instincts, and the ability to lead cross‑functional engineering teams while ensuring alignment with Agilent's IT standards, compliance requirements, and business objectives.

Key Responsibilities Technical Leadership & Solution Architecture

• Architect and implement Agilent's next‑generation entitlement and license management system for software and services.
• Lead the end‑to‑end implementation of the licensing solution, ensuring scalability, security, and operational efficiency.
• Gain and maintain deep expertise in Agilent's B2B software licensing models and monetization frameworks.
• Develop best practices and drive adoption of the Licensing platform across business units.

Cross‑Functional Collaboration

• Partner with software product teams to define and optimize licensing and entitlement strategy for B2B post‑sales monetization.
• Collaborate with enterprise architects to ensure platform alignment with IT strategic objectives.
• Work closely with business stakeholders to translate requirements into detailed technical designs and solution documents.

Platform Development & Integration

• Design and implement customer‑facing applications integrating entitlement management with backend ERP and enterprise IT platforms.
• Drive operational optimizations and troubleshoot real‑time platform challenges.
• Implement backend services using Node.js, Python, or Type Script.

Cloud, Security & Compliance

• Develop solutions using key AWS services (API Gateway, IAM, storage, caching, etc.).
• Ensure platform compliance with data privacy and regulatory frameworks (PII, GDPR, CFR).
• Follow Agile SCRUM methodologies for iterative development.

Communication & Leadership

• Lead and mentor medium‑to‑large engineering teams.
• Prepare architectural documentation and present to global stakeholders.
• Work independently and manage multiple priorities with minimal supervision.

Required Qualifications

• Bachelor's degree in Computer Science or related field (or equivalent experience).
• 8+ years of experience with core computer science principles and enterprise‑grade solution design.
• 2+ years in a technical leadership role managing medium/large teams.
• Expertise in designing enterprise IT solutions (custom + off‑the‑shelf).
• Strong experience integrating applications with backend ERP systems.
• Experience building customer‑facing applications (B2B preferred).
• Hands‑on skills in backend scripting languages:
  • Node.js, Type Script, or Python
• Strong cloud experience with AWS services, including access control, APIs, storage, and caching.
• Experience with compliance: PII, GDPR, CFR.
• Strong knowledge of Agile SCRUM development.
• Exceptional communication, documentation, and stakeholder engagement skills.
• Strong attention to detail, deadlines, and system performance optimization.

Preferred / Nice‑to‑Have

• Excellent storytelling and communication ability.
• Interest or experience in GenAI / Agentic AI tools.

Skills & Certifications

• B2B software licensing
• Monetization methods
• NodeJS or Python
• AWS services
• Agile SCRUM

Submission Template

• Full Name:
• Highest Degree (Bachelor's in Computer Science / IT / Related Field) with University & Year of Completion:
• Total IT Experience (Years):
• Total Experience as a Technical Lead (Years):
• Experience with B2B Software Licensing (Yes/No - Details):
• Experience with Entitlement Management / Monetization Systems (Yes/No - Details):
• Enterprise IT Solution Design Experience (Yes/No - Details):
• Experience Integrating Applications with Backend ERP Systems (Yes/No - Specify ERP):
• Experience Building Customer‑Facing Applications (Yes/No - Details):
• Hands‑on Experience with Node.js / Type Script (Yes/No - Years & Details):
• Hands‑on Experience with Python (Yes/No - Years & Details):
• AWS Cloud Experience (Yes/No - Specify services used: API Gateway, IAM, S3, Dynamo
  
  DB, Lambda, etc.):
• Experience with Compliance Standards (PII / GDPR / CFR - Yes/No - Details):
• Experience with Agile SCRUM (Yes/No - Details):
• Experience with System Optimization / Performance Tuning (Yes/No - Examples):
• Experience Collaborating with Enterprise Architects & Cross‑Functional Teams (Yes/No - Details):
• Experience Leading Medium/Large Engineering Teams (Yes/No - Team Size & Scope):
• Industry Experience (Pharma / Biotech / Medical Devices / Technology / Manufacturing / SaaS / B2B):
• Travel Availability (%):
• Reason for Interest in This Role:
• Reason for Relocation (if applicable):
• Contact Number:
• Email :
• Linked In Profile:
• Full Address (City, State, ZIP):
• Notice Period (Weeks):
• Current Work Authorization (Citizen / PR / Work Permit - Specify):
• Expected Salary:
• Are you able to relocate on your own expenses and work Hybrid (3 days onsite, 2 days remote):

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