Tier II Service Desk Technician

• Bachelor's degree in Computer Science or related field, or equivalent combination of related education and experience (required).
• Server+ and Network+ certifications or equivalent combination of related training and experience.
• CCNA certification is an advantage.
• Security+, and Cloud+ certifications are an advantage.
• Specialized vendor or platform certifications (e.g., Microsoft, cloud providers, firewall vendors, MDM platforms, JSS/JAMF Pro) are an advantage Other relevant certifications are an advantage.

Experience Required:

• Minimum of 6 years’ IT experience supporting and optimizing complex, multi-client or enterprise IT environments with significant responsibility in:
• Networks, Network architecture, routing, switching, firewalls, servers, cloud computing, security and WAN technologies (required)
• Server infrastructure, virtualization platforms, and storage
• Cloud Platforms, identity systems, and security controls
• Incident response, root cause analysis, and long-term remediation
• Compliance, security assessments, and risk mitigation (e.g., HIPAA, PCI, CMMC)
• Automation, scripting, or advanced system management tools

4 years’ experience working with:

• Microsoft & Apple operating systems
• Private & public cloud environments
• System updates
• Advanced network troubleshooting and optimization
• WAN technologies
• Active Directory & group policy
• Automated system updates, system management, system imaging, and remote assistance
• Power Shell scripting
• VM Ware or Hyper V environments
• VPN
• Server file shares & permissions
• Server OS & file management
• Cloud email & spam filters

2 years’ experience working with:

• VoIP and PBX systems
• Mobile device management with JAMF, Addigy or Intune
• Printer networking
• Completing questionnaires & mitigating vulnerabilities identified in compliance for cyber security insurance, HIPAA, PCI & CMMC
• Other client business specific technology
• Experience leading technical initiatives, mentoring staff, and collaborating with vendors and client leadership.
• Demonstrated ability to manage high-impact incidents and make sound technical decisions under pressure.
• Experience working in a fast-paced, high-pressure work environment with multiple time critical tasks simultaneously.
• Experience leading incident response, remediation planning, and post-incident review efforts.
• Must have a valid Colorado Driver’s License with a clean driving record and background check