Knowledge Manager, IT​/Tech

Create and manage knowledge articles using BMC Remedy and Manage knowledge articles on a variety of topics, including technical Standard Operating Procedures (SOPs) for a variety of technology areas. Utilize SharePoint and assist with transfer of the knowledge base fully into Remedy. Identify gaps in the knowledge base and help write out the missing knowledge. Work with the teams to create training for the various areas as well as self-help options.

Other duties as assigned.

Education/Training:
High School Diploma, or equivalent required.

• Associate's Degree in management or other relevant discipline preferred.
• 1+ years of professional experience in the required task area.
• Experience with BMC Remedy or Microsoft SharePoint.
• Demonstrable understanding of technical domains.
• Technical knowledge in Networks, Applications, Unified Communications, Servers, or Cloud preferred.
• Technical Writing Experience Preferred.
• Leadership experience preferred.

• Must be a US citizen.
• Candidate must be in possession of a minimum DoD issued Secret Clearance.

• Able to occasionally reach with hands and arms.
• Prolonged periods of computer screen use, while sitting or standing at a desk.
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.).
• Able to safely lift and carry up to 20 pounds at a time.

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Short Term & Long Term Disability.
• Training & Development.
• Wellness Resources.

Salary: $80,000 - $120,000. Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.