It Support Technican

IT SUPPORT TECHNICAN

Location:

Colorado Springs, CO
Clearance:
Active Secret preferred

Reports to:

PM

We are seeking an entry-level IT Support Technician to support day-to-day IT operations within a regulated Space and DoD program environment. This role is designed for early-career professionals or college students pursuing degrees in IT, Cybersecurity, or related fields who are interested in developing hands‑on experience in secure systems administration.

The IT Support Technician works under the direction of the Systems Administrator to support endpoint provisioning, user access management, basic troubleshooting, and documentation within a CMMC Level 2–scoped environment. This role emphasizes learning, process adherence, and security‑first operations.

• Currently pursuing or recently completed an Associate’s or Bachelor’s degree in:

• Information Technology
• Computer Science
• Cybersecurity
• Or a related technical field

• Ability to obtain a Secret security clearance

• Foundational understanding of:

• Windows operating systems
• Basic networking concepts
• IT support and troubleshooting fundamentals

• Strong attention to detail and willingness to follow documented procedures
• Ability to learn and operate within a regulated, security‑focused environment
• Clear written and verbal communication skills

• Active Secret security clearance
• CompTIA A+, Network+, or Security+ (or coursework toward certification)
• Familiarity with:

• Active Directory concepts
• Endpoint imaging or deployment tools
• Microsoft 365 (GCC High exposure a plus)
• Ticketing or asset management systems

• Internship, lab, or hands‑on experience in IT support or systems administration

• Provide Tier 1 / Tier 2 support for approved hardware and software
• Assist with imaging, configuration, and deployment of workstations and laptops
• Troubleshoot basic system, application, and connectivity issues
• Escalate complex or security‑relevant issues to the Systems Administrator

• Assist with provisioning, modifying, and decommissioning user accounts under supervision
• Support Active Directory user and group management tasks
• Process access requests and SAAR documentation with required approvals
• Apply least privilege and separation of duties principles

• Follow documented security procedures and operational checklists
• Assist with implementing technical controls supporting CMMC Level 2 (NIST SP 800-171)
• Collect logs, screenshots, and other technical evidence as directed
• Support vulnerability remediation activities under supervision

• Assist with asset tracking, system inventories, and lifecycle documentation
• Ensure devices and systems remain within authorized configurations
• Support onboarding and offboarding processes for personnel and equipment

• Maintain accurate records of work performed
• Update SOPs, checklists, and inventories as directed
• Ensure all actions are documented and traceable

• Salary Range: $15.16 per hour