GNOSC Mission Support Team; MST​/Server Engineer

Global Network Operations and Security Center (GNOSC) Mission Support Team (MST) Application / Server Engineer – Schriever Space Force Base, Colorado Springs, CO

HX5 is an award‑winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast‑growing veteran‑ and woman‑owned company with locations nationwide.

HX5 is currently seeking a qualified Global Network Operations and Security Center (GNOSC) Mission Support Team (MST) Application / Server Engineer to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in Colorado Springs, CO.

• Be responsible for assisting in facets of a continuous 24/7 Global Network Operations Center
  , communicating with the MDA GNOSC event team, the GNOSC Mission Support Team, and executing Server/Applications duties in direct support of MDA events, exercises and war games.
• Create and respond to Remedy Incident Tickets, working with customers to resolve network communication issues.
• Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity.
• Support and service maintenance activities including Change Management coordination during the assigned shift night time.
• Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer.
• Perform administration of Linux and Windows environments including troubleshooting, break‑fix activities, patching and remediation of servers, and system audit log reviews as required.
• Provide operations and maintenance for complex application systems. Support a variety of software platforms in an Active Directory environment utilizing MS SQL Server 2016/2019 and Internet Information Service (IIS) 10 as well as other tools.
• Battle Rhythm monitoring of applications, troubleshooting and resolving application issues, resolving software conflicts, installing, configuring, patching, and updating Windows Server 2016/2019 application software, and troubleshooting client‑server and web application issues.
• Install/Configure IIS and web applications, troubleshoot and resolve issues for other application technologies including RHEL, Apache, Tomcat, and others. Apply DISA Security Technical Implementation Guides (STIGs) for web servers and websites.
• Manage COTS, GOTS, and other developed software applications.
• Coordinate with GNOSC Watch Officers, Event Team and other GNOSC MST personnel on IT Incident Management requirements to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions to senior leadership and the Government customer.
• Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and work in concert with operations personnel, ensuring assets are identified and scheduled.
• Provide post‑event recommendations such as “Lessons Learned” and “Hot Wash” inputs.

• Must have 2 or more years of directly related experience.
• Must have a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher.
• Must have an active DoD Secret Security Clearance.

• Coordinate with the GNOSC Manager, GNOSC Mission Support Team Lead, and Watch Officers to meet service levels defined for the IT Services organization.
• Coordinate with Change Management and other key leadership to ensure pre‑defined service levels for the IT Services organization are achieved and provide insight into the impacts of the event posture.
• Execute the job roles and responsibilities.
• Provide guidance and lead troubleshooting in dynamic, time‑constrained scenarios to matrix staff, including network, systems, servers, and application engineers, in a geographically…