Solutions Architecture & Sales Engineering - ServiceNow

Solutions Architecture & Sales Engineering - Service Now

Aleut Federal is seeking a senior, market-facing technical leader specializing in Service Now platform solutions to drive enterprise workflow and service transformation across U.S. federal environments.

This role operates across the full lifecycle - from opportunity shaping and technical solutioning through capture, proposal development, pricing, and post-award delivery assurance. The successful candidate will directly influence technical win strategies while maintaining accountability for delivery execution.

The ideal candidate is a hands-on Service Now architect who can design enterprise workflow solutions, guide platform strategy, and translate Service Now capabilities into measurable operational outcomes.

This is a build, sell, and validate role with direct responsibility for growth and delivery success.

Core responsibilities include:

• Lead technical solutioning for Service Now-based federal opportunities, including ITSM modernization, Sec Ops and cyber workflows, and enterprise service delivery.
• Directly influence and help drive technical wins by defining platform-driven discriminators, leading workshops and demos, and translating Service Now capabilities into operational improvements and mission outcomes.
• Partner with Business Development and Capture to shape opportunities pre-RFP and present and defend technical approaches to both technical and executive stakeholders.

• Design and implement AI-enabled workflow solutions including intelligent routing and prioritization, predictive service performance, and automated remediation and workflow optimization.
• Leverage Service Now AI capabilities and integrate external AI services where appropriate.
• Implement multi-step AI-driven workflows with human oversight and clear auditability.
• Required:
  
  experience applying AI within workflow or service platforms. Strongly preferred for Senior Principal: delivery of AI-enabled workflow automation in production with measurable outcomes.
• Ensure AI solutions align with federal requirements for security, privacy, transparency, and auditability.

• Lead and contribute to technical proposal development for Service Now opportunities.
• Author and own complete technical sections, including platform architecture, workflow design, integration strategy, and implementation approach.
• Build BOEs aligned to implementation effort, integration complexity, licensing, and scaling considerations.
• Ensure solutions are executable, cost-aligned, and differentiated.

• Ensure alignment between proposed Service Now solutions and delivered implementations.
• Provide technical oversight during platform configuration, integration, and deployment.
• Identify and mitigate risks related to over-customization, workflow inefficiency, and integration challenges.

• Develop Service Now-focused solution briefs, capability messaging, and transformation use cases.
• Actively participate in industry events, client briefings, demos, and internal forums and be willing to speak in front of customers, partners, and internal teams.
• Position Aleut Federal as a credible Service Now transformation partner.

Required qualifications include:

• U.S. citizenship (U.S. citizens only).
• 7+ years of U.S. federal experience with a Bachelor's degree.
• Recent, hands-on Service Now implementation experience.
• Demonstrated experience architecting Service Now solutions across multiple modules.
• Experience supporting technical solutioning, capture, and proposal development.
• Ability to obtain a Position of Public Trust.

Preferred qualifications include:

• Experience with large-scale federal Service Now implementations.
• Experience with advanced modules such as Sec Ops, ITOM, and HRSD.
• Experience integrating Service Now with cloud and enterprise systems.
• Experience implementing AI-enabled workflow automation.
• Active Top Secret clearance.

Certifications (desired, representative of level):

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS - ITSM, Sec Ops, etc.)
• Service Now Certified Application Developer

Position profile summary:

• Platform-focused (Service Now)
• Growth-driven with direct impact on technical wins
• Hands-on and delivery accountable
• Workflow and operations-focused
• AI-enabled

Salary range: $150,000-$225,000

We will accept applications for this position until May 25, 2026, at 11:59 p.m. EST.

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401 (k) and match

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment,…