User Engagement SME

The Opportunity:

Are you looking to transform the way a user interacts with systems and programs that impact intelligence- related outcomes? You know that a good system is more than just the code, infrastructure, and a nice-looking interface, it’s the way it addresses a user’s needs. As a UX strategist, you put yourself in the user’s place to understand the best ways they can e nga ge with the program.

We are seeking a highly skilled User E nga gement SME to support a large-scale Agile sof tware development program for a government client. This role serves as a critical bridge between end users, product teams, and program leadership, ensuring that mission needs, operational constraints, and user requirements are accurately captured, validated, and translated into actionable backlog items.

With all the information available today, it takes a skilled intelligence professional to know how to e nga ge and support their clients in the right ways. With the critical decisions made in our government every day, we need an intelligence professional like you to do just that. As a User E nga gement SME, you use your spe cia lized experience and attention to detail to ensure end users are connected to the system and that stakeholder priorities are evaluated and met .

If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to lead critical user e nga gement activities.

This is a chance to broaden your skillset into areas like mission awareness, technical mastery, relationship and t rus t building, and managing multiple expectations. As a technical leader, you’ll identify new opportunities to help your clients meet their toughest program adoption challenges. Work with us as we provide the right information at the right time to support the critical priorities of our space and military intelligence client.

What You’ll Work On:

Lead user e nga gement activities throughout the Agile development lifecycle, ensuring user perspectives influence product outcomes.

Capture, validate, and translate user needs and operational requirements into clear, actionable stories and backlog items.

Collaborate and act as a liaison between cross‑functional teams, including product owners, engineers, and leadership, to align solutions with mission outcomes.

Design and implement e nga gement strategies that align with user needs, behaviors, and feedback.

Facilitate forums to gather and analyze user feedback from multiple channels such as surveys, reviews, and support tickets.

Work with developer teams to incorporate insights into improvements.

Turn user feedback into strategic action, build lasting relationships, and drive both satisfaction and business outcomes.

Document feedback in requisite systems to track outcomes and update status to users.

Are you ready to help our clients meet their mission by supporting national security?

Join us. The world can’t wait.

You Have:6+ years of experience with user e nga gement, including user onboarding, UX / UI design, and product adoption4+ years of experience supporting the intelligence community

Experience working in fast‑paced environments where user‑centric insights directly influence program success

Ability to work closely with users or operators to e nga ge them with the requisite systems or tools, help them understand functionality and problem solve issues, interface effectively with government customers, external organizations, and internal teams, and provide resources to ensure users' needs are met , so they can maximize system capabilities

Ability to identify and execute forums to e nga ge users in system functions, provide information or training, and promote system benefits

Ability to use forums to collect user feedback, adjudicate with the customer, and follow processes to route feedback to developers

Ability to advocate for users and translate their feedback into actionable changes, stay informed with evolving user behaviors and platform trends, and persuade teams to adopt e nga gement-focused initiatives

Ability to work effectively with remote teams, use available collaboration tools to ensure connection with stakeholders is consistent, and…