Network Services Supervisor

Job Summary

Hiring Range: $ – $ Annually

Anticipated work schedule:
Monday – Friday, flexible hours between 7:30 AM and 5:30 PM (subject to change).

Please be advised this position may close without advance notice if a sufficient number of qualified applications is received.

• Manages the daily activities, priorities, and workload of the Network Services Team responsible for enterprise routing and switching infrastructure, including WAN, LAN, and WLAN environments, as well as project‑related work.
• Oversees network operations processes, including system management, event management, incident management, request fulfillment, problem management, change management, capacity management, configuration management, knowledge management, and service‑level management, ensuring performance, availability, and capacity targets are met.
• Ensures reliable network operations by monitoring and managing performance, availability, and capacity while meeting established service level targets for uptime, latency, and incident response, and driving continuous improvement of network reliability.
• Serves as an escalation point for network‑related incidents and outages, including after‑hours support as required.
• Commits to and leads continual service improvement efforts in infrastructure and operations. Fosters a business‑oriented culture and mindset driven by the opportunity to elevate the flow of value to the customer.
• Contributes to the development and leads the deployment of network‑specific service strategies and the technical networking roadmap, in conjunction with enterprise‑class network architectural standards, and ensures integration with DST strategic plans. Supports lifecycle management of network systems to ensure peak network performance and resiliency while maintaining vendor support, licensing requirements, and containing cost.
• Provides technical input and expertise in implementing large‑scale system architectural design consistent with enterprise‑class network architecture standards to ensure appropriate redundancy, fault tolerance, capacity planning, and product lifecycle support.
• Contributes to the planning and management of the County broadband infrastructure program and lease policy.
• Manages the County’s internal fiber and conduit infrastructure and manages all associated operations and maintenance activities, including fiber construction projects, incident response, infrastructure relocation, new builds, and cooperative projects.
• Conducts performance evaluations and motivates staff to reach peak productivity, performance, and career development, including skill and competency requirements; participates in the hiring and disciplinary process.
• Builds and maintains productive and effective relationships with other DST teams and stakeholders and, through extreme cooperation, develops a clear understanding of business needs. Responds with the agility required to address changing business priorities.
• Provides cost‑effective delivery of DST services, assists in monitoring and managing operational costs of network operations, including annual operating and capital expenditure budgets, and demonstrates show‑back, ensuring consistency with the overall strategic objectives of DST.
• Participates in governance processes to ensure network services are delivered in alignment with agreed‑upon service levels and business outcomes.
• Maintains competencies on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated, and introduced in I&O to ensure that DST capabilities respond to the current and future needs of the business strategy.
• Provides leadership for the full life cycle of technical architecture, infrastructure engineering, infrastructure operations, and DST service support.
• Supports vendor and partner relationship management and contributes to sourcing strategies, ensuring alignment with service and operational requirements.
• Adopts new techniques and practices to support the continued maturity and improvement of infrastructure and operations capabilities.
• Designs, reviews, and ensures integrity of network system security in conjunction…