System Services Supervisor

Job Summary

Hiring Range: $ - $ Annually This position has an anticipated work schedule of Monday – Friday, with flexible hours between 7:30 AM and 5:30 PM. Schedule is subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. Supervises the day-to-day operations of the data center infrastructure, including compute, storage, virtualization, and supporting environments.

Supports continuous improvement of infrastructure operations through process improvement, automation, while supporting a service-oriented approach to operations management. Ensures reliable and efficient infrastructure services through effective monitoring, availability, and capacity management and coordinates team activities to support the delivery of infrastructure services. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Supports continuous improvement of infrastructure operations through process improvements and automation. Contributes to the development and supports the implementation of approved data center-specific services strategies and technical roadmap initiatives in alignment with enterprise architecture standards. Provides technical guidance in implementing infrastructure solutions aligned with enterprise standards, including redundancy, fault tolerance, capacity, and lifecycle management; ensures licensing compliance.

Supervises the activities and workload of the team, ensuring effective execution of infrastructure operations and adherence to ITSM processes (incident, problem, change, configuration, and service-level management) to meet performance, availability, and capacity targets. Participates in hiring and disciplinary processes.

Builds and maintains relationships with other IT teams and stakeholders to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs and responds with the agility required to address changing business priorities.

Assists in budget planning and monitors operational expenditures for data center services to ensure consistency with the overall strategic objectives of IT and the enterprise.

Participates in governance processes to support delivery of infrastructure services in alignment with service level expectations and business outcomes.

Maintains awareness of emerging technologies, including cloud and hybrid platforms, and provides recommendations for potential adoption.

Supports lifecycle management of infrastructure systems, including maintenance, upgrades, and decommissioning. Coordinates with vendors and supports vendor management activities, including monitoring service performance.

Identifies training and development needs and supports employee skill development and performance growth. Supports adoption of new techniques and practices to support the continued maturity and improvement of infrastructure and operations capabilities.

Implements and maintains infrastructure security controls, including system hardening, patch management, and vulnerability remediation, in coordination with the Information Security team.

Oversees backup and recovery operations, including data protection processes, validation/testing, and alignment with disaster recovery objectives (RPO/RTO).

Coordinates data center operations, including physical environment considerations such as power, cooling, and facility dependencies, to support reliable system performance.

Serves as an escalation point for infrastructure-related incidents and outages, including after-hours support as required.

Performs other duties as required.

Knowledge, Skills & Abilities

• Thorough knowledge, technical skills, and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable, and efficient.
• Thorough knowledge of industry-standard security practices for data center products including encryption and certificates.
• Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills.
• Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them.
• Ability to build a strong partnership with the business and demonstrate the business value of IT including effective influencing and negotiation skills in an environment in which resources may not be in direct control of this role.
• Ability to leverage influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
• Ability to develop collaborative…