VTC Technician

Description

SAIC is seeking a secret‑cleared Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, maintenance and support of Unclassified/Classified/REL VTC systems, audio/video (A/V) systems, VTC conference rooms, satellite television/broadcast systems and related services at the N&NC HQ.

The VTC Technician will also schedule conference rooms, provide responsive support for top leadership, manage high‑priority incidents and ensure the highest level of service quality.

• Conduct monthly preventative maintenance on all relevant AV/VTC systems and report issues through the Help Desk ticketing system with corrective action plans and timelines.
• Provide 24/7 troubleshooting support for exercises, real‑world events and contingencies.
• Operate, maintain and monitor all events in the Training Rooms.
• Oversee and update all service desk incidents and service requests to ensure QoS and minimal downtime.
• Track hardware/software updates and provide recommendations to the Government Service Owner.
• Coordinate and support conference‑room setups, including AV/VTC system checks and environmental conditioning.
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers and infrastructure maintenance.
• Schedule, set up, configure, operate and support conference rooms based on event requirements and additional instructions from the AAS COR, N&NC TPOC or Government VTC Service Owner.
• Operational check monitoring of A/V and VTC equipment, partition walls, lights, electrical and room air‑conditioning (e.g., humidity).
• Configure furniture placements (tables, chairs, podium, stage).
• Position microphones and cameras in training rooms as directed by the Action Officer or POC.
• Keep the Action Officer or POC promptly informed of concerns or issues.
• Support two or more simultaneous events.
• Perform basic A/V, VTC and IT troubleshooting.
• Assist the Protocol, Action Officer and/or POC with room configuration, seating charts and flag set‑up for events.
• Test A/V and VTC equipment for meetings, briefings, ceremonies and conferences.
• Manage and operate the N&NC community antenna television (CATV) system, providing Tier 1/2 support and escalating incidents to Tier 3 (satellite television).

• Bachelor’s degree in a related field with 0–2 years of experience or 4 years of equivalent military/civilian experience.
• Comprehensive knowledge of VTC systems and AV technologies, strong troubleshooting and problem‑solving skills.
• Excellent communication and customer‑service skills.
• Ability to respond to high‑pressure situations promptly and efficiently.
• Required certification: IAT Level II (Security +).
• Preferred certification: any relevant Crestron certification.

Target salary range: $80,001 – $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.