IT Support Specialist

Overview

IT Support Specialist role in Colorado Springs. The initial point of contact for customers regarding IT issues, triages requests and forwards to technical experts as needed. Provides technical guidance related to user interface, browser, hardware, mobile devices and supporting software. Troubleshoots and restores service by analyzing faults and symptoms. Responsible for creating documentation on how Guarantee uses the software and training users.

• Help-desk triage of incoming calls/tickets for the Western Region
• Performs Tier 1 and higher issue resolution for end users, including installing and upgrading software and hardware
• Performs End User application security access maintenance
• Ensures continuous customer support and contact with customers
• Consults with vendors on resolutions to identified issues
• Provide configuration, maintenance and support of mobile devices
• Provide configuration, maintenance and support of laptops and other related hardware
• Deployment tasks:
  Desktop deployment, user creation, Teams rooms, mobile devices, etc. Working with end users to ensure features are understood. Training new users on software application
• Overflow for Western Region Help Desk
• On-going Training

• Technical or vocational school education or equivalent information technology experience
• 3 to 5 years experience
• Experience in deployment and/or integration of IT solutions
• Preferred experience working with business software in a construction environment
• Ability to translate business needs into deployable software solutions

• Customer service - must be able to listen to the needs of the company to best implement feature
• Willingness to learn new technologies
• A desire to be an expert on a rapid timetable
• Ability to explain findings in a concise, actionable manner
• Ability to learn new skills and information quickly
• Exceptional communication skills (verbal and written)
• Ability to identify, analyze, and create consumable documentation and training
• O365 Skills
• Dell Latitude Laptops
• Apple iPhones / iPads
• Construction industry experience a plus
• Viewpoint Vista a plus
• Viewpoint Field Time a plus
• Bluebeam a plus
• Dado a plus
• Microsoft Teams;
  Chat, File Storage, Voice, Video, and Rooms
• Fresh Service a plus
• Humble, Hungry, and Smart

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit