Secret-Cleared VTC & AV Technician

Description

SAIC is seeking a secret cleared Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ.

The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality.

Key Responsibilities:

• Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
• Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
• Operate, maintain, and monitor all events in relations of the Training Rooms.
• Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
• Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
• Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.

• Schedule, set-up, configure, operate, and support conference rooms based on event

requirements and additional requirements as directed by AAS COR, N&NC TPOC,

and Government VTC Service Owner. Conference room support includes:

• Operational check monitoring of A/V and VTC equipment, partition walls, lights,

electrical and room air conditioning (e.g., humidity).

• Configuring furniture placements (i.e. tables, chairs, podium, stage).

• Microphone and camera placements in training room(s), as directed by event

Action Officer or POC.

• Promptly keeping Action Officer or POC abreast on concerns/issues as

appropriate.

• Support two or more simultaneous events.

• Basic A/V, VTC, and IT troubleshooting.

• Assisting Protocol, Action Officer, and/or POC with best effort room

configuration, seating charts, and flag set-up in support of events.

• Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and

conferences.

• The contractor shall manage and operate the N&NC community antenna television

(CATV) system. Support includes:

• Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television)

Qualifications

TYPICAL

EDUCATION AND EXPERIENCE:

Bachelors and two (2) years or more experience;
Masters and 0 years related experience.

Qualifications:

• Bachelor’s degree in a related field plus 0-2 years’ experience or 4 years equivalent military/civilian experience.
• Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to respond to high-pressure situations promptly and efficiently.
• Required Certification: IAT Level II (Security +)
• Preferred Certification: any relevant Crestron Certifications