Help Desk Technician - Swing Shift - TS/SCI W/POLY
Job in
Colorado Springs, El Paso County, Colorado, 80509, USA
Listed on 2026-07-19
Listing for:
General Dynamics Information Technology
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Help Desk Technician - Swing Shift - 1400 to 2200
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
Location:
Customer Site
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Education and Experience:
- HS/GED and + 4 years of experience
Certifications:
- Must have or obtain Security+ CE certification prior to start date
- Must obtain a PWS 9.1 certification. Can be any of the following certifications: ITIL, A+, HDI-CSR, MS 365
TS/SCI and CI Polygraph Required; US Citizenship Required
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