Associate Systems & IT Support Engineer Security Clearance

Position: Associate Systems & IT Support Engineer with Security Clearance
Associate Systems & IT Support Engineer Omitron is seeking an Associate Systems & IT Support Engineer to join our Information Technology team in Colorado Springs, CO. This on-site role supports both enterprise IT operations and cloud infrastructure, working closely with the Cloud Engineering Lead and serving as the primary escalation point for complex Tier 3 help desk issues. The successful candidate will assist with cloud and systems administration, troubleshoot advanced technical issues, maintain enterprise infrastructure, and support day-to-day IT operations across the organization.

This is a long-term growth opportunity designed for someone who is eager to expand their skills in cloud engineering, systems administration, and enterprise IT while supporting internal employees across the company. Responsibilities:

* Assist with day-to-day administration of cloud and on-premises infrastructure, including user account provisioning and access management.
* Support patch management, system health monitoring, and routine maintenance across servers and workstations.
* Maintain cloud-based DNS services using Amazon Route 53.
* Assist with connectivity between on-premises and cloud environments.
* Create and maintain technical documentation, standard operating procedures, and system configuration records.
* Support Active Directory, Microsoft Entra , Microsoft Intune, Microsoft 365, DNS, DHCP, and Group Policy administration.
* Develop and maintain basic Power Shell automation for routine administrative tasks.
* Troubleshoot Windows, Microsoft 365, networking, VPN, wireless, hardware, and software issues.
* Resolve complex Tier 3 support requests escalated from Tier 1 and Tier 2 technicians.
* Serve as a technical escalation resource for IT support staff.
* Communicate technical issues and solutions clearly with end users and stakeholders.
* Contribute to continuous improvement of enterprise IT operations and infrastructure.

Minimum Requirements:

* US Citizenship required
* Security Clearance:
None required

* Education:

High school diploma or equivalent

* Experience:

* Minimum of 2 years of experience in IT support, help desk, or junior systems administration.
* Working knowledge of Active Directory, Windows Server, Windows desktop environments, and Microsoft 365.
* Experience working with ticketing systems and SLA-driven support processes.
* Basic understanding of networking fundamentals including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
* Strong written and verbal communication skills with the ability to support both technical and non-technical users.
* Demonstrated commitment to continuous learning through certifications, home labs, or similar technical development.

* Certifications:

None required.

Preferred Qualifications:

* Education:

* Associate degree in Information Technology, Computer Science, Cybersecurity, or a related technical field.

* Experience:

* Experience with virtualization platforms such as VMware ESXi or Hyper-V.
* Exposure to cloud environments and cloud administration.
* Familiarity with configuration and patch management tools such as Microsoft Intune or Tanium.
* Experience with Power Shell, Bash, Python, or AWS CLI scripting and automation.

* Certifications:

* CompTIA A+
* Network+
* Security+
* ITIL Foundation or equivalent certifications. Compensation and Benefits:
The salary range for this role is $50,000 to $65,000. Actual compensation will be determined based on factors including, but not limited to, relevant experience, education, technical expertise, certifications, security clearance, geographic location, internal equity, market conditions, contract requirements, and other factors. Benefits include:

* Health, Dental and Vision Insurance
* HSA or FSA accounts
* Company paid ST/LT Disability and AD&D insurance
* Paid Federal Holidays
* Paid Vacation Leave and Sick Leave
* Parental Leave
* 401(k) with company match
* Supplemental Insurance options like AFLAC
* Professional Development Reimbursement
* Voluntary Life Insurance Company Overview
Omitron is a small business firm in Aerospace Engineering and Information Technology, headquartered in Beltsville, Maryland, with a field…