Student Support Associate; Part Time

Student Support Associate (Part Time)

Colorado Springs, CO

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

You'll be the primary point of contact for students and visitors at the Colorado Springs campus, handling everything from a friendly greeting at the door to tracking down a missing transcript. Expect a mix of front desk hospitality, administrative work, direct student support, and basic Tier 1 technical troubleshooting across phone, email, chat, and in-person interactions.

• Greet visitors, answer questions, and keep the front desk and common areas running smoothly
• Process student documentation including training records, timesheets, certificates, and transcripts
• Respond to student questions about attendance, scheduling, learning platforms, student portals, and program requirements
• Provide Tier 1 troubleshooting and support for students navigating their student portal, online course content, and related systems
• Assist students through email, chat, phone, and in-person support channels to resolve common technical and account-access issues
• Monitor and audit attendance records, follow up on absences, and support makeup scheduling
• Maintain accurate student records in Salesforce and related systems
• Coordinate with instructors, compliance, IT, and other departments to resolve student issues and escalate technical concerns when appropriate
• Support classroom readiness, campus events, and general daily operations
• Participate in training to stay current on Salesforce, Zendesk, learning platforms, and other student support tools

• High school diploma or equivalent
• 1-2 years of experience in student support, customer service, helpdesk, technical support, or administrative work
• Strong verbal and written communication skills
• Ability to manage multiple priorities and stay organized in a fast-moving environment
• Comfort handling sensitive or confidential information with discretion
• Proficiency with Microsoft Office and general web-based systems
• Basic technical troubleshooting skills and the ability to explain technical concepts to non-technical users
• Ability to work both independently and across teams

• Associate's or bachelor's degree
• Experience with Salesforce, Zendesk, Docebo, or similar CRM, LMS, or student information platforms
• Previous helpdesk, technical support, or customer support experience
• CompTIA A+ certification or equivalent foundational IT certification
• Experience supporting users across multiple communication channels, including phone, email, chat, and in-person interactions

• Must be willing and able to work 3:30 pm to 10:00 pm MT on-site on our Colorado Springs campus.

Ready to be the person students count on? Apply and let's talk.

At ACI Learning, we offer a competitive, experience-driven pay range that aligns with your qualifications and contributions. To that end, the posted hourly rate range reflects our most reasonable assumption of pay for this position at the time of posting.

Hourly Base Rate

$17 - $19 USD

For Full-Time, Benefits Eligible Positions

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan so you can invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.