Senior Application Development Advisor

• Drive the reliability, availability, and scalability of mission-critical applications supporting Voice Self-Service and Automation capabilities.
• Lead and support a blended team of employees and consultants operating across onshore and offshore locations in a 24x7 environment.
• Implement proactive monitoring, alerting, and observability solutions to identify and resolve issues before they impact customers or business operations.
• Conduct root cause analysis of application and system failures, implementing sustainable corrective actions to prevent recurrence.
• Develop automation solutions that streamline deployments, configuration management, operational processes, and application health checks.
• Partner with engineering teams to design, deploy, and support resilient solutions that maximize system stability and performance.
• Advance self-healing capabilities that reduce manual intervention and improve overall service availability.
• Analyze availability, reliability, and performance metrics to identify improvement opportunities and drive operational excellence.
• Participate in major incident management, service restoration activities, and post-incident reviews impacting the STP organization.
• Champion best practices in cloud operations, automation, observability, and platform resiliency.

• 6+ years of experience supporting enterprise applications in development, site reliability engineering, operations, or related technology roles
• 3+ years of hands-on Python development experience
• Experience managing highly available, scalable, and resilient applications in production environments
• Experience defining, measuring, and improving key performance indicators (KPIs), service level objectives (SLOs), and operational metrics
• Hands-on experience with AWS services, including IAM, EC2, S3, Cloud Watch, Lambda, Step Functions, SQS, SNS, Glue, Athena, and related technologies
• Experience implementing monitoring, alerting, and operational support solutions
• Strong problem-solving, analytical, and troubleshooting skills
• Proven ability to collaborate effectively across engineering, operations, and business teams
• Experience using enterprise monitoring and logging tools, including Dynatrace and Splunk
• Strong verbal and written communication skills.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes (preferred)
• Experience implementing Infrastructure as Code (IaC), preferably using Terraform (preferred)
• Experience with Databricks and Snowflake platforms (preferred)
• Experience with CI/CD tools such as Git Hub Actions, Jenkins, or similar automation platforms (preferred)
• AWS certification (preferred)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (preferred)

Demonstrates expertise in driving the reliability, availability, and scalability of mission-critical applications, with a strong focus on automation, monitoring, and operational excellence. Proficient in collaborating across teams to implement resilient solutions and improve service availability through data-driven analysis.

• Site Reliability Engineering
• Python Development
• AWS Services
• Monitoring and Alerting Solutions
• Infrastructure as Code (IaC)

• Site Reliability Engineering
• Python Development
• Monitoring and Alerting Solutions
• Infrastructure as Code (IaC)
• Containerization
• Orchestration Technologies
• Key Performance Indicators (KPIs)
• Service Level Objectives (SLOs)
• Automation Solutions
• Operational Metrics

• Problem-Solving
• Analytical Skills
• Collaboration
• Communication Skills
• Troubleshooting Skills

• AWS Certification

• Cloud Operations
• Automation
• Observability
• Platform Resiliency
• Mission-Critical Applications

• AWS
• Dynatrace
• Splunk
• Docker
• Kubernetes
• Terraform
• Git Hub Actions
• Jenkins
• Databricks
• Snowflake