Manager, Governance Risk Reporting

• Own and govern the end-to-end lifecycle of all Managed Services audit programs, including planning, execution, evidence management, remediation tracking, and program close-out
• Lead monthly, quarterly, and annual GRC reviews, maintaining audit calendars, accountability frameworks, and risk escalation protocols across the program portfolio
• Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables
• Lead the Managed Services reporting and analytics function — designing and maintaining executive dashboards, KPI tracking, and data pipelines that deliver visibility into audit health, compliance status, and broader operational performance
• Extract insight from audit, compliance, and operational data and translate it into strategic narratives for executive and senior leadership, enabling informed decisions on revenue, risk, investment, and growth
• Drive strategic prioritization of audit work streams as a revenue-protection lever, quantifying the financial impact of compliance performance and program gaps
• Publish quarterly audit schedules, program costs, membership requirements, and risk frameworks to corporate stakeholders
• Partner with Business Intelligence, Finance, and Operations teams to integrate audit data into broader organizational reporting and planning processes
• Implement AI-enabled automation and workflow improvements to streamline audit tracking, evidence collection, and compliance reporting
• Maintain intranet content with current audit health and status reports, ensuring stakeholders have reliable, timely access to program information
• Lead cross-functional teams and influence stakeholders across Services, Business Development, Sales, Technical Pre-Sales, and Solution Development to deliver audit outcomes
• Participate in corporate ISO, SOC, BPML, BCP, and DR audit planning and evidence-gathering initiatives

• Post-Secondary Degree or Diploma in Business, Information Technology, or a related discipline
• 10+ years of IT or professional services experience, with demonstrated senior leadership in audit management, governance, or program delivery
• PMP®, PgMP®, or equivalent program/project management certification required
• Membership in the Institute of Internal Auditors (IIA) or ISACA preferred
• Deep experience in audit governance, GRC frameworks, multi-vendor MSP audits, and evidence management
• Proficiency with enterprise BI tools (Power BI or equivalent) for building executive-facing dashboards and KPI frameworks
• Experience with Service Now PPM, Jira, or equivalent platforms for program and resource management
• Exceptional written and verbal communication skills, with a proven ability to align multiple senior stakeholders toward a common goal
• Process improvement, data analytics, and project management skills and experience
• People leadership and/or management experience considered an asset

Demonstrates expertise in audit governance, program management, and compliance reporting, with a strong focus on leveraging data analytics and BI tools to drive strategic decision-making. Proven ability to lead cross-functional teams and influence stakeholders to achieve audit objectives and enhance operational performance.

• Audit Governance
• GRC Frameworks
• Program/Project Management Certification
• Enterprise BI Tools
• Multi-Vendor MSP Audits

• Audit Management
• Evidence Management
• Data Analytics
• Process Improvement
• KPI Tracking

• Exceptional Communication Skills
• People Leadership
• Stakeholder Alignment

• PMP®
• PgMP®
• Membership in IIA or ISACA

• Managed Services
• ISO Audits
• SOC Audits
• BCP
• DR Audit Planning

• Power BI
• Service Now PPM
• Jira