IT Support Technician II

Job Description

Johnson Service Group (JSG) is recruiting an IT Support Technician, for a 12-month contract assignment with our clients in Englewood, CO. 100% on-site.

• Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request and/or upscale to the appropriate upper Tier IT teams when necessary; promptly enter / prioritises/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or personnel “walk-ups”.
• Support organizational efforts and maintaining policies and procedures in the IT Department
• Assist with the creation and maintenance of local site IT systems documentation.

* MUST BE ONSITE IN ENGLEWOOD, CO*

This position is just standard desktop support, customer service mindset, high energy and customer engagement.

• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Associate's Degree in a related field of study with 2 or more years of relevant experience

Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada.

JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.