Staff DevOps Engineer, Salesforce

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Job Description

The Staff Dev Ops Engineer will serve as the organization's subject matter expert for Salesforce Dev Ops, leading the strategic direction, operational support, and continuous optimization of our deployment pipelines, release processes, and development workflows. This individual will work independently, partner closely with software engineering, quality assurance, architecture, product, Salesforce administration, and business teams, and ensure the delivery of reliable, scalable, and secure solutions across a complex multi-org Salesforce environment.

Success in this role requires deep technical expertise, strong ownership, exceptional accountability, and a proactive mindset focused on driving efficiency, reducing risk, improving release velocity, and advancing Dev Ops maturity across the enterprise. Expectations in this Staff level role include

strong troubleshooting, analytical, communication, and organizational skills, proven ability to work independently with minimal supervision while managing multiple priorities and demonstrated history of ownership, accountability, and reliable execution of critical operational responsibilities.

• Serve as the primary owner and technical authority for Salesforce Dev Ops practices, processes, tools, and release management activities.
• Administer, configure, maintain, and optimize Copado as the enterprise Dev Ops platform supporting Salesforce development and deployment activities.
• Design, implement, and continuously improve CI/CD pipelines supporting Salesforce Health Cloud, Service Cloud, Experience Cloud, Commerce Cloud, and related platform integrations.
• Manage and support complex deployment workflows across multiple Salesforce organizations, environments, and release streams.
• Define and implement release governance, deployment standards, branching strategies, code promotion processes, and Dev Ops best practices.
• Partner with development teams to ensure consistent adoption of SDLC processes and release management standards.
• Lead Salesforce Dev Ops governance by partnering with Salesforce Administrators and technical teams to mature source control adoption, deployment automation, environment management, change management, and release processes across the Salesforce ecosystem.
• Support daily operational requests related to deployments, environment management, source control, release planning, and production support activities.
• Develop and execute a long-term roadmap for Salesforce Dev Ops maturity, automation, platform stability, and operational excellence.
• Drive continuous improvement initiatives that increase deployment reliability, reduce manual effort, and improve developer productivity.
• Support source code management and repository administration utilizing Azure Dev Ops and related tools.
• Collaborate with software engineering, architecture, QA, infrastructure, security, and business stakeholders to align Dev Ops capabilities with organizational objectives.
• Establish and maintain environment management strategies, release schedules, deployment runbooks, and operational procedures.
• Monitor deployment performance, platform health, release quality, and Dev Ops metrics to identify opportunities for improvement.
• Troubleshoot and resolve deployment issues, environment conflicts, source control challenges, and pipeline failures.
• Evaluate new technologies, tools, and platform capabilities that can improve software delivery performance and operational effectiveness.
• Provide technical leadership, mentoring, and guidance related to Dev Ops methodologies, release management, and CI/CD best practices.
• Participate in production releases, release rehearsals, system maintenance activities, and after-hours…