ServiceNow Architect Jobs

Service Now Architect

At cb5, we are on a mission to find exceptional talent. Our tight-knit organization is led by five brothers, each technology leaders in their respective fields and driven to foster a culture of excellence through solidarity. We are seeking a Service Now (SNOW) Architect to serve as a senior member of a mission-critical Service Infrastructure team. The Service Now Architect supports a DoD/DoW customer and serves as the primary technical authority for designing, governing, and optimizing the Service Now platform.

This role focuses on architecting scalable enterprise workflows, ensuring platform compliance, leading module implementations, and establishing development standards that support secure, resilient, and high-fidelity service delivery across the organization. This is a full-time position working onsite at a location in Colorado Springs, CO requiring less than 10% travel.

Key Responsibilities:

• Architect, design, and govern the enterprise Service Now platform across ITSM, ITOM, CMDB, HRSD, Sec Ops, GRC, and custom applications.
• Define and maintain the Service Now platform roadmap, ensuring alignment with mission requirements and enterprise architecture.
• Establish and enforce development standards, coding practices, integration patterns, and configuration management guidelines.
• Lead the design and implementation of complex workflows, business rules, UI policies, ACLs, and automation logic.
• Architect and maintain CMDB structures, service mapping, discovery strategies, and data governance frameworks.
• Oversee integrations with enterprise systems (identity services, monitoring tools, cloud platforms, ERP systems).
• Ensure platform compliance with DoD cybersecurity, NIST, FedRAMP, and internal security policies.
• Conduct platform assessments, identify technical debt, and lead modernization and optimization initiatives.
• Provide architectural oversight for upgrades, module deployments, and multi-environment release strategies.
• Develop and maintain technical documentation, including architecture diagrams, data models, workflow maps, and runbooks.
• Support internal and external audits by documenting data flows, access controls, and platform configurations.
• Collaborate with operations, cybersecurity, and mission stakeholders to ensure platform reliability and alignment with organizational needs.

The successful candidate will:

• Demonstrate the ability to work independently, drive architectural decisions, and mentor developers and administrators.
• Possess strong documentation, workflow diagramming, and communication skills.
• Have deep command of Service Now architecture, data models, scripting, and integration frameworks.
• Show mastery of CMDB design, service mapping, and enterprise data modeling.
• Exhibit strong troubleshooting skills across workflows, integrations, and platform components.
• Be capable of designing scalable, secure, and highly available Service Now solutions.
• Effectively interface with multiple teams, gather requirements, and translate mission needs into platform capabilities.
• Maintain a disciplined approach to documentation, versioning, and configuration management.
• Focus on reliability, maintainability, and observability across all Service Now modules and integrations.

Qualifications:

• Must have 5+ years of experience architecting and implementing Service Now solutions.
• Must have 2+ years in a senior or lead role guiding platform engineers or developers.
• Must have strong experience across multiple Service Now modules (ITSM, ITOM, CMDB, Sec Ops, HRSD).
• Must have hands-on experience designing integrations using REST, SOAP, MID Server, and Integration Hub.
• Must be proficient with scripting (JavaScript, Glide API) and workflow automation.
• Must have experience with CMDB governance, service mapping, and discovery.
• Must have a DoD 8570.01-M IAT Level II certification with CE (Security+ CE, CySA+, GSEC, etc.).
• Must have an active DoD Secret Security Clearance.
• Must be able to obtain an active DoD Top Secret Security Clearance.

Preferred Qualifications:

• Service Now Certified Technical Architect (CTA), Certified Master Architect (CMA), or equivalent certifications.
• Experience supporting federal agencies or regulated industries.
• Strong experience with cloud integrations (Azure, AWS, GCP).
• Proficiency with scripting languages (Python, Power Shell, Bash) for automation.
• Experience with CI/CD pipelines, Git Ops workflows, or Infrastructure-as-Code (Terraform, Ansible).
• Knowledge of ITIL v4, Dev Ops, and enterprise architecture frameworks (TOGAF, DoDAF).
• Familiarity with data quality frameworks and automated testing for Service Now workflows.

Equal Opportunity Statement cb5 Solutions LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected characteristic.