Training and Knowledge Management Specialist

• Design, implement, maintain, and improve a centralized Knowledge Base for enterprise knowledge management
• Build strategic partnerships with business units to gather department-related data and information
• Partner with business leaders to develop and deliver communication tools and products
• Translate technical information and data into understandable, persuasive formats that support employee decision-making
• Determine user-friendly methods for storing and displaying information
• Develop communication and training content for business areas
• Produce job aids, work instructions, training courses, slide decks, communication bulletins, and shareable or streamable videos with subject matter experts
• Integrate data and information into key messages for Knowledge Base incorporation
• Develop videos, graphics, and charts to communicate data and processes
• Develop and organize a user-friendly employee information retrieval system
• Manage content, information indexing, system workflow, and rules for information presentation
• Partner with Business Systems to implement requirements in a user-friendly format

• Bachelor's degree in Communication or equivalent education and experience
• Three years of related experience
• One year of training experience preferred
• Strong organization, analytical, verbal and written communication, and problem-solving skills
• Detail-oriented with strong organizational and prioritization skills
• Microsoft Office, database, and content publishing skills
• Requires up to 25% travel

Demonstrates expertise in developing and managing a centralized Knowledge Base, creating effective communication tools, and translating complex information into user-friendly formats. Proficient in content development, training, and strategic partnership with business units to enhance knowledge management.

• Knowledge Base Management
• Content Development
• Communication Tools Creation
• Training Experience
• Data Visualization

• Content Publishing
• Database Management
• Information Indexing
• Analytical Skills
• Problem-Solving Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Detail-Oriented
• Prioritization Skills

• Knowledge Management
• Employee Training
• Strategic Partnerships
• User-Friendly Design

• Microsoft Office
• Video Production Tools
• Graphic Design Software