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Customer Success Manager – Content & Enablement
Job in
Colorado Springs, El Paso County, Colorado, 80509, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
Technical Support, Technical Writer, IT Consultant
Job Description & How to Apply Below
- Own the end-to-end content ecosystem driving user adoption, empowering Customer Success and Sales teams, and showcasing customer ROI
- Project manage the content ecosystem and prepare related documents
- Lead complex cross-functional projects
- Lead project calls, assign work, and manage projects to timelines and outcomes
- Lead stakeholder management sessions and communicate potential issues to management
- Create project-related process documents
- Train new and existing employees on policies and procedures related to project outcomes
- Provide sales enablement training on proving ROI and setting customers up for success
- Build a library of customer success stories
- Shorten customers' time-to-value
- Experience with Hub Spot, Zendesk, Pendo (preferred), and Salesforce
- 3–5 years of experience in content creation and project management
- In-depth knowledge of the electronics supply chain industry
- Experience with SaaS
- Green Belt Certified
- PMP Certified
- Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience
- Ability to solve complex problems using existing solutions
- Ability to work independently with minimal guidance
- Ability to act as a resource for less experienced colleagues
- Ability to contribute to process improvements
- Ability to provide informal guidance to junior staff
- Must be able to travel to an Arrow office location as requested by Arrow leadership
Demonstrates expertise in project management and content creation within the electronics supply chain industry, leveraging tools like Hub Spot and Salesforce to drive user adoption and customer success. Proven ability to lead cross-functional teams, manage stakeholder communications, and provide training to enhance organizational effectiveness.
Highest-signal resume keywords- Project Management
- Content Creation
- Hub Spot Experience
- PMP Certification
- Electronics Supply Chain Knowledge
- Project Management
- Content Creation
- Sales Enablement Training
- Process Improvement
- Problem Solving
- Stakeholder Management
- Independent Work
- Informal Guidance
- Green Belt Certified
- PMP Certified
- Electronics Supply Chain
- SaaS
- Customer Success
- User Adoption
- Time-to-Value
- Hub Spot
- Zendesk
- Pendo
- Salesforce
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