Senior ServiceNow Developer

Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by ourE employees, to ourC customers and by ImprovingP performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple branches of the US government and military services.

Location:

Colorado Springs, CO
Clearance:
Secret

We are seeking Senior Service Now Engineers to work collaboratively to support a hybrid cloud environment, providing solutions for multi-cloud (AWS, Azure GCC-High, Google Cloud, and Oracle) and on-premises environments while ensuring a secure and reliable operational infrastructure. These positions will work closely with subject matter experts and Dev Sec Ops  teams to deliver high-quality solutions.

• Create, deploy, and maintain Service Now infrastructure and related APIs for customer applications in an AWS cloud-based environment.
• Create and maintain complex roles and permissions within Service Now to ensure data integrity and security.
• Utilize Dev Sec Ops  tools including Foreman, Git Lab, and Selenium to deploy, upgrade, and maintain platform changes.
• Architect and maintain IdAM, Active Directory, and LDAP resources integrated with Service Now.
• Work within complex modern cloud architectures.
• Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
• Prepare technical presentations for government stakeholders and senior leadership.
• Collaborate effectively in a team environment.
• Develop automated testing plans.
• Support infrastructure spanning Linux and Windows environments.
• Communicate effectively with technical and non-technical stakeholders, management, and customers.
• Apply strong troubleshooting and problem-solving skills.
  
  Instill engineering rigor, including configuration management and testing.
• Contribute as part of an Agile Scrum development team.

• 5 - 10+ years of related software development, Service Now, or IT experience.
• Bachelor's, Master's, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
• Expertise with Service Now utilizing CI/CD, test automation, and/or Dev Sec Ops  practices.
• Strong administrative and engineering rigor.
• Experience verifying and validating Service Now and integrated systems, including end-to-end and regression testing.
• Expert troubleshooting and solution design skills.
• Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
• Strong technical documentation skills.
• Familiarity with Agile methodologies.
• Ability to accurately decompose work into Jira stories.
• Experience with Dev Ops tools such as Foreman, Terraform, Jenkins, and Git Lab.
• Experience with Selenium and automated test plan development for security and functional requirements.
• Knowledge of customer security requirements and processes.
• Experience maintaining and supporting Service Now components.
• Experience with Service Now Discovery, Flow Designer, and Software Asset Management (SAM).
• Experience with Dev Sec Ops  testing practices.
  
  Strong understanding of Active Directory and LDAP.
• Strong understanding of security requirements in secure environments.
• Experience configuring monitoring and visualization tools such as Grafana and Splunk with Service Now.

• Service Now Certified Application Developer certification.
• Experience with Model-Based Systems Engineering (MBSE).
• Experience with cloud solution…