Customer Service Desk; CSD) Helpdesk Technician; Temporary

CSD Helpdesk Technician

We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal point for HQ USSPACECOM personnel, providing comprehensive technical support across multiple facilities. This position functions as the first line of response for IT and communications-related issues for all USSPACECOM mission computer hardware, software, and LANs.

Tek Synap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

By applying to a role at Tek Synap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that Tek Synap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets monthly

Provide telephone, ticket submission, email, and walk-up support at Building 1, Newport, and Bayfield facilities

Remediate hardware and software issues that can be resolved on-site without specialized resources

Coordinate with system/capability owners to resolve complex software or network issues

Track, properly assign, and coordinate tickets submitted by customers

Report problem resolution status to affected customers and maintain historical records

Coordinate with external maintenance agencies to isolate faults, restore service, and make repairs

Configure and troubleshoot military devices including desktops, mobile devices, and printers

Coordinate with host-bases and service providers for communication/IT requests

Complete ingress/egress paperwork for equipment and software from facilities

Maintain maintenance management continuity documentation

Oversee daily scheduled and unscheduled maintenance

Assign job control numbers and meet restoral priorities according to USSPACECOM standards

Active DoD TS/SCI clearance

DCWF Work Role 411 (e.g., CompTIA Security+)

Experience with military IT systems and hardware

Proficiency in troubleshooting diverse technical issues

Strong communication and customer service skills

Ability to coordinate with various stakeholders to resolve complex problems

Experience with ticket management systems

Must be able to maintain necessary security clearances.

Willingness to travel as required for meetings and training sessions.

Work Environment and Physical Demands

Location:

Colorado Springs, CO

Temporary Work Assignment:
September 2026 through March 2027 (estimated). Dates are subject to change.

Type of environment:
Office

Noise level:
Low

Work schedule:

Day Shift;
Core hours 6:00am - 6:00pm. Nights, weekends and holidays may be required to meet customer and contract needs

Amount of Travel:
Contractor maybe required to travel within CONUS (