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ITSM SMO Lead: Incident Steward
Job in
Colorado Springs, El Paso County, Colorado, 80509, USA
Listed on 2026-08-31
Listing for:
Saic
Full Time
position Listed on 2026-08-31
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
SAIC is seeking an on-site SMO Lead in Colorado Springs to oversee ITSM processes across Incident, Problem, Knowledge, Service Request, and Change Management in alignment with ITIL best practices and contractual SLAs.
The role directs functional area leads, drives process improvement, and ensures governance, reporting, and customer satisfaction. Candidates should have ITSM leadership experience and TS/SCI clearance, with Service Now experience preferred.
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