Field Service Technician – Network Solutions

• Work independently to efficiently and effectively complete maintenance, project, and IMAC calls within deadlines
• Provide backup coverage for neighboring service areas when needed
• Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
• Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
• Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
• Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
• Provide timely technical support to clients with minimal disruption to their daily operations
• Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
• Stay familiar with documentation, and tools necessary for on‑site and remote repairs
• Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
• Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
• Operate a company vehicle for transportation to and from work assignments
• Deliver excellent customer service, fostering trust and confidence in your technical expertise
• Participate in additional projects and related work as needed
• Carry and respond to a company‑issued cellphone for on‑call support as required

• Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
• Able to use all related computer hardware and software
• Able to use job related tools
• Able to safely use step ladder
• Able to lift and/or move up to 100+ pounds of equipment
• Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
• Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
• Maintain residence in assigned territory

Demonstrates expertise in troubleshooting, repairing, and upgrading voice, data, and AV hardware while providing excellent customer service and maintaining compliance with asset management duties. Capable of managing ticket queues and ensuring timely technical support with a focus on client satisfaction.

• Troubleshooting Voice, Data, And AV Hardware
• Asset Management Compliance
• Customer Service Excellence
• Ticket Management And Resolution
• Valid Driver's License

• Technical Support
• Equipment Repair
• Inventory Management
• Documentation Management
• Field Service Experience
• Computer Hardware Proficiency
• Job Related Tools Usage
• Lifting And Moving Equipment

• Effective Communication
• Problem Solving
• Independence
• Team Collaboration

• Associate's Degree
• Valid Driver's License

• Field Service
• IT Support
• Asset Management
• SLA Compliance
• On-Call Support

• Network Equipment
• Desktop Terminals
• Monitors
• Printers
• Telephony Devices
• Cabling