Information Governance Advisor Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Help drive governance oversight, monitoring, reporting, and risk management activities across the USAA Federal Savings Bank (FSB). This role supports a broad range of Information Governance functions, including data stewardship advisory services, access management, data set management, and information-sharing governance.

The position partners closely with data management, data products, and governance stakeholders to implement and oversee governance frameworks, policies, standards, and controls. Working across multiple business areas, you will help ensure effective governance practices are adopted and sustained while coordinating with key partners to support enterprise data management objectives.

Within this broader mission, the Information Governance Advisor Senior serves as the primary governance lead for multiple affiliate agreements supporting data analytics services provided by the Association partners.

This role offers the opportunity to gain exposure across the full governance lifecycle, from policy and standards implementation through approvals, monitoring, and ongoing oversight. The ideal candidate is a collaborative, relationship-focused professional who enjoys working across teams, influencing stakeholders, and contributing to the maturity of enterprise governance capabilities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Oversee governance activities for affiliate agreements supporting data and analytics services, including monitoring contractual obligations, key deliverables, SLA performance, governance scorecards, and opportunities to strengthen service oversight and operational effectiveness.
• Partner with Third Party Management, Affiliate Service Provider team, and business stakeholders to evaluate service effectiveness, strengthen governance controls, and mitigate operational and regulatory risks
• Drive adoption for Data Governance Policy, Monitor and Report adherence across bank domains. Facilitate Stewardship and stakeholder forums, executive, committee and regulatory reporting.
• Support and Enable stewardship of data across bank data domains across data management activities including governance of Sensitive Data, Information Sharing, Critical Reports, Critical Data, Data SLAs, User Developed Applications, Enablement Zones, Data Asset Inventories, Data Risk Management, PRCI/RCSA.
• Synthesize key information / data and research to recommend information governance initiatives that deliver business value across all Bank Data Domains.
• Partner with Enterprise teams and stakeholders to continuously enhance information governance process and tools and propose recommendations for improvements to peers, community and the next level of leadership.
• Anticipate, analyze, and effectively resolve problems and issues; make recommendations and identify when and how to escalate problems to the appropriate level.
• Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one-to-many Information Governance standards and data management activities.
• General understanding of risk and compliance principles applied to information governance and data management solutions.
• Operate independently and with peers to execute information governance and data management practices and processes.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Use data management expertise within one or more data domains or standards across people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards Influences business awareness of information/data governance within a specific data domain through work activities, consulting, and various communication methods within their leadership for business, technology, security, legal, risk, and compliance…