Systems Engineer

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery in support of strategic ministry goals and objectives.

• Is responsible for sustaining computer end user services for Macs
• Is responsible for design, rollout, and support of Mac end user standards
• Partners with teams for sustaining computer end user services for PCs
• Partners with teams for design, rollout, and support of Windows PC end user standards
• Requires an advance knowledge of Jamf Pro application and servers
• Requires knowledge of SCCM/MECM/In Tune
• Implants, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)
• Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s)
• Packages macOS applications to be distributed using Jamf Pro
• Partners with teams to packages Microsoft packages to be distributed using SCCM/MECM/In Tune
• Requires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with AD
• Requires an intermediate knowledge of Okta, SAML and oAuth
• Requires an intermediate knowledge of Active Directory Certificate Services (ADCS)
• Develops and maintains Mac deployment automation architecture, design/migration, and troubleshooting
• Partners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshooting
• Adheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration Management
• Consults and implements solutions for enterprise services related to the end user
• Performs break/fix activities and Level-3 support for end-user related incidents
• Trains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processes
• Recommends acquisition of appropriate end user hardware standards to improve performance, and reliability
• Evaluates emerging technologies to ensure technical solutions are compatible with the ministry's business needs and strategic objectives
• Provides technical expertise, guidance, and strategic recommendations for all Mac deployments
• Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments
• Establishes, maintains, and enforces policies and procedures for server system security including server system password maintenance, rights, and profile maintenance in accordance with IT Security policies

• May be required to carry a cell phone for availability to answer questions
• Participates in on-call duties as scheduled
• Manages procedures, documentation, and reports for the Technology Success Team
• Performs other duties as assigned

• Provides guidance/leadership to junior staff, support staff, and Operations staff
• Serves as technical lead in projects of various sizes

• Office environment
• Ability to handle changes in priorities and special requests from Management
• Work outside of normal business hours may be required
• Stressful situations in resolving service disruptions or meeting tight deadlines

Exemplifies Ephesians 5:1-2,…