Client Systems Admin/Helpdesk Support
Listed on 2026-09-13
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IT/Tech
IT Support, Cybersecurity, Systems Administrator, HelpDesk/Support
Client Systems Admin/Helpdesk Support
Location: US-CO-Colorado Springs
:
Category: IT / Cyber Security / Network Systems
Position Type: Full-Time
Remote: No
Clearance Required: Top Secret/SCI
OverviewAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities- Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
- Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
- Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
- Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
- Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
- Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.
- Bachelor's degree and 5-7 years of related experience
- TS/SCI clearance
- Security+/A+/Net+ certification
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93,900.00/Yr.
- USD $/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Race/Sex/Disability Status/Veteran Status
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