Vendor Manager

Vendor Manager

The Vendor Manager supports the IT organization in the consistent execution of vendor management processes throughout the vendor lifecycle. This role serves as a central coordinator and subject matter resource for vendor governance activities, working with IT leaders, service owners, Procurement, Finance, and other stakeholders to ensure vendor relationships are appropriately documented, monitored, reviewed, and managed in accordance with established policies and processes.

Key Responsibilities

• Coordinate vendor onboarding, classification, ongoing governance, review, renewal, and offboarding activities in accordance with the IT Vendor Management Policy and Process.
• Serve as a primary point of coordination between IT leaders, service owners, vendors, Procurement, Finance, and other stakeholders involved in vendor management activities.
• Maintain accurate vendor, contract, ownership, classification, and related governance information within designated systems and repositories.
• Coordinate periodic vendor reviews, including gathering performance information, preparing scorecards or review materials, scheduling meetings, documenting outcomes, and tracking follow-up actions.
• Support IT leaders and service owners in monitoring vendor performance against contractual commitments, service levels, key performance indicators, and other established expectations.
• Facilitate vendor performance discussions and improvement activities by coordinating meetings, documenting issues and action plans, tracking commitments, and escalating overdue or unresolved items.
• Coordinate vendor risk, compliance, accessibility, and other required assessments with the appropriate subject matter experts; track identified actions through completion.
• Monitor contract milestones, renewal dates, review requirements, and other vendor lifecycle activities to ensure required activities are completed in a timely manner.
• Support contract and renewal reviews by gathering vendor performance, risk, utilization, financial, and stakeholder information.
• Facilitate Business Alignment Meetings, vendor service reviews, and other recurring governance meetings as appropriate.
• Track vendor issues, risks, decisions, commitments, and improvement opportunities and provide visibility to IT leadership.
• Develop and maintain vendor management templates, procedures, documentation, dashboards, reports, and performance metrics.
• Analyze vendor management data to identify trends, gaps, upcoming obligations, process compliance issues, and opportunities for improvement.
• Provide guidance and support to IT leaders and service owners on vendor management processes, roles, and responsibilities.
• Support the continued development and maturity of the IT Vendor Management program.
• Perform other vendor governance, analysis, and coordination activities necessary to support effective management of the IT vendor portfolio.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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