Intermediate Platform Support Engineer

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity.

Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future.

MITRE Mission Computing is a new organization that bridges the gap between Mission and Technology and helps enable MTIRE projects to focus on their work, without worrying about compliance and the underlying platform infrastructure. We apply new technologies that can address the Government's most challenging Systems Engineering problems. This is an opportunity for experienced platform engineers who are highly motivated, innovative, and proactive and interested in owning and maintaining their work to enable the rest of MITRE and sponsors.

MITRE Mission Computing is seeking a Platform Support Engineer to be the front line for the systems that enable critical national security work across MITRE’s Federally Funded Research and Development Centers. You will help users and mission teams get work done on our Kubernetes and cloud platforms: triage issues, author and follow runbooks, elevate when needed, and keep platform teams unblocked.

You will be accountable for clear, timely support of the compute environments that power internal tools and the development and production workloads engineering, research, and mission teams depend on. A core part of the job is guiding those teams on how to use the platform and its tools correctly and securely.

You will operate in a high-stakes environment defined by novel problems and real constraints, including CMMC compliance, high availability, and cyber resilience. In this environment you will provide the platforms that enable engineering teams of varying skill maturities to deliver innovative solutions and AI-enabled capabilities to MITRE’s U.S. government sponsors.

If you are energized by helping MITRE platform users get unblocked, prefer being the first to pick up a hard production problem over sitting in a narrow specialty, and want your work to keep mission teams moving, we would like to hear from you.

If you are energized by solving hard problems at scale, prefer deep technical ownership over narrow specialization, and want your engineering decisions to have lasting impact, we would like to hear from you.

This an operations role with the primary responsibility being to support our internal customers & interfacing with them directly, triaging issues, solving customer problems, etc.

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree with relevant experience who can immediately contribute at this job step; or equivalent combination of related education and work experience.
• 2+ years supporting production applications and infrastructure in technical support, systems administration, or operations.
• Hands-on administrative experience of Linux and Windows: logs, services, permissions, and troubleshooting, including account lockouts, MFA, and group-membership / login issues.
• Familiarity with AWS (or similar): instances, networking, IAM, and use of the…