IT Technician Level III

Team Logic IT provides managed, co-managed, and project-based IT services designed to improve security, reliability, and business performance. We support organizations with practical technology solutions across infrastructure, cloud, cybersecurity, and end-user environments.

About Team Logic IT

Team Logic IT provides managed, co-managed, and project-based IT services designed to improve security, reliability, and business performance. We support organizations with practical technology solutions across infrastructure, cloud, cybersecurity, and end-user environments.

Team Logic IT is seeking an experienced Level III Technician for a full-time remote role.

This is a senior technical position responsible for resolving complex escalations, supporting critical infrastructure, and leading projects across network, server, cloud, and endpoint environments.

The role has a strong emphasis on network engineering and advanced infrastructure troubleshooting
. The ideal candidate will be comfortable working independently across multiple client environments, leading technical projects, communicating directly with clients, and mentoring junior technicians.

• Serve as a senior escalation point for complex network, server, cloud, and endpoint issues.
• Diagnose and resolve advanced networking, connectivity, firewall, VPN, wireless, and performance problems.
• Design, configure, implement, and optimize business-class network infrastructure.
• Administer Microsoft 365, Entra , Exchange Online, SharePoint, One Drive, Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Support virtualization platforms and server infrastructure.
• Lead infrastructure projects, migrations, upgrades, and deployments with minimal supervision.
• Support cybersecurity, monitoring, backup, disaster recovery, and system-hardening initiatives.
• Maintain accurate technical documentation.
• Communicate effectively with end users, technical contacts, and business decision-makers.
• Mentor and support Level I and Level II technicians.

• At least 3 years of professional IT infrastructure, systems, network, or senior technical support experience.
• Demonstrated experience operating at a Level III or senior technical level.
• Recent MSP, IT services, or multi-client experience strongly preferred.
• Strong hands‑on experience with Microsoft 365, Entra , Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Strong networking and troubleshooting experience, including:
• Business‑class firewalls such as Fortinet, Meraki, Sonic Wall, Palo Alto, or similar
• VLANs, routing, switching, and network segmentation
• IPsec and SSL VPNs
• Layer 2 and Layer 3 networking
• Wireless networking
• Spanning Tree, QoS, SD‑WAN, and routing protocols such as OSPF or BGP
• Network diagnostic tools such as Wireshark, SNMP, and Net Flow
• Experience troubleshooting complex production infrastructure and connectivity issues.
• Ability to independently lead migrations, upgrades, and infrastructure projects.
• Working knowledge of cybersecurity, backup, disaster recovery, and system monitoring.
• Strong client‑facing communication, documentation, problem‑solving, and organizational skills.

Experience with compliance-driven environments such as CMMC, HIPAA, or PCI DSS is a plus.

Certifications are valued but not required. Relevant certifications may include:

• Cisco CCNA or CCNP
• Fortinet certifications
• Palo Alto PCNSA
• Microsoft certifications
• CompTIA Network+, Security+, or similar credentials

Hands‑on technical depth and troubleshooting ability will be weighted more heavily than certifications alone.

• Authorized to work in the United States.
• Able to complete any required background screening.
• Able to work effectively in a remote,…