Network Operations Center Lead - NISSC - CMSFS

Network Operations Center Lead - NISSC - CMSFS

Position Title:
Network Operations Center Lead

Location:
Cheyenne Mountain Space Force Station (CMSFS), Colorado

Relocation Assistance:
None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type:
Top Secret with SCI Eligibility

Travel Required:
Up to 10% of the time

Our NORAD Operations Group

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through NISSC II, has provided:

Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.

Mitigation of orbital conflicts.

Threat warnings and control from airborne, land-based, and space-based systems for threat activities.

Operations and maintenance of classified communications.

Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

Cheyenne Mountain Space Force Station (CMSFS), Colorado

Numerous sensor and forward operator sites around the world

The Network Operations Center Lead supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Direct and mentor team to ensure excellent client service and uninterrupted mission support.
• Foster collaboration between team members and users.
• Monitor the teams to ensure completion of required tasks.
• Maintain and improve the excellent relationship between Government leadership and the NISSC II contractor team.
• Serve as a NISSC II team Subject Matter Expert (SME) and advisor on all matters related to CFP and NOC processes and mission systems status.
• Prepare, submit, and brief daily, weekly, and monthly metrics and status reports.
• Serve as a coordination point for CMSFS mission partners and customers.
• Develop and update operational checklists, concepts of operations, communication matrices, and related plans and documentation.

This position is expected to pay $110,000-$120,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station (CMSFS), Colorado

• Must have an active Top Secret Clearance with SCI eligibility.
• Must have DoD IAT Level II or higher certification (Security+ce)
• Must have 2 years or more of work history.
• Must have 2 years or more of directly related experience.
• Must have 2 years of experience in Customer Service orientation.
• Must have 2 years of leadership/management experience.

• Demonstrated experience interfacing with senior Air Force and/or DoD customers, as well as experience serving multiple DoD Agencies
• Service Now and Remedy trouble ticket experience and skills
• Experience with Air Force Communications Focal Point (CFP) applications, communications, infrastructure, processes, procedures, instructions, and Task Orders.
• Professional and possesses above-average verbal and written communication skills.
• Must possess a general understanding of network architectures, client computing resources, and troubleshooting practices in a Microsoft Windows Operating System environment.
• Must possess a general understanding of and experience with workstation components including…