Level I Help Desk Technician

About Team Logic IT

Team Logic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer‑centric approach, Team Logic IT helps organizations leverage technology to drive their success and achieve their business goals.

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Team Logic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer‑centric approach, Team Logic IT helps organizations leverage technology to drive their success and achieve their business goals.

Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others.

The Level 1 Help Desk Technician's journey with us is multifaceted:

• Enable Success:
  Maintain the smooth operation and functionality of our systems, paving the way for end users to excel in their business tasks without technological barriers.
• Respond with Agility:
  Your prompt response to support requests isn't just a task; it's a commitment to serve as the primary contact for all IT support‑related issues, ensuring each client's satisfaction.
• Go Beyond the Routine:
  Alongside these duties, you'll have opportunities to innovate, solve complex problems, and explore new horizons in technical excellence.

Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success.

• User Support:
  Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end‑user issues.
• Onboarding Support:
  Provision and set up systems for new hires, ensuring seamless integration into the team.
• Asset Management:
  Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.
• Remote & On‑Site Troubleshooting:
  Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands‑on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Preventative Maintenance:
  Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Interdepartmental
  
  Collaboration:
  
  Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Customer Site Visits:
  Must possess a valid Driver's License and the ability to drive to customer locations when required.

Technical Skills

• Office 365 administration experience preferred.
• Active Directory knowledge is preferred.
• Familiarity with networking devices and appliances.
• Ninja One RMM and Autotask PSA Experience preferred.

Professional Skills

• Exceptional written and oral communication.
• Excellent customer service orientation.
• Strong problem‑solving abilities.
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.
• Ability to work under moderate supervision.

Certifications:

CompTIA A+ and/or CompTIA Network+ preferred.

Other:
Valid Driver's License is required for travel to customer locations.

Join us and become the driving force that keeps our technology accessible, effective, and user‑friendly, while contributing to a culture of…