Systems Administrator II

Systems Administrator II

About the Job:
The purpose of this position is to provide advanced systems administration and Tier III technical support with considerable independence, initiative, and sound technical judgment. This position supports, maintains, and improves Microsoft cloud and enterprise services; troubleshoots and resolves complex or escalated technical issues; and contributes to the security, reliability, governance, and operational continuity of supported systems.

This position is subject to budget required furloughs to be implemented in the 2026 calendar year.

We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

• Administer, maintain, and support Microsoft cloud and enterprise technology services, including Microsoft 365, Entra , Azure, Exchange Online, SharePoint Online, One Drive, Teams, and related platforms.
• Administer identity and access services, including user and group lifecycle management, authentication, Multi-Factor Authentication (MFA), Conditional Access, role-based access, and privileged access.
• Troubleshoot and resolve complex Tier III incidents involving cloud services, identity, access, authentication, messaging, collaboration platforms, integrations, and enterprise applications.
• Administer and support Windows and hybrid infrastructure, including Active Directory, Group Policy, and related enterprise services as assigned.
• Monitor system health, service availability, logs, alerts, and security events; investigate issues and coordinate response or escalation as appropriate.
• Implement and maintain secure system configurations, administrative controls, and access practices consistent with City standards and security requirements.
• Plan, test, implement, and document system configuration changes, service improvements, upgrades, and technology deployments.
• Develop and maintain Power Shell scripts, automation, and other administrative tools to improve reliability, consistency, and efficiency.
• Develop and maintain technical documentation, standard operating procedures, configuration standards, and knowledge resources.
• Participate in Microsoft 365 and Azure tenant governance, including service configuration, change management, feature evaluation, and operational standards.
• Coordinate technical troubleshooting and escalations with Microsoft, vendors, and other technology partners.
• Provide technical guidance, knowledge sharing, and cross-training to other IT staff.
• Participate in incident, problem, change, and request management processes and maintain accurate technical records in the appropriate IT service management system.
• Manage multiple technical priorities and assignments while following work through to resolution and communicating status, risks, and impacts to appropriate stakeholders.
• Other duties as assigned.

Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page.

• Microsoft 365 administration (Exchange, SharePoint, One Drive, Teams).
• Microsoft Entra , access, authentication, Conditional Access, and privileged access.
• Azure administration, governance, monitoring, and security.
• Windows Server, Active Directory, Group Policy, and hybrid identity.
• Power Shell automation for Microsoft and enterprise systems.
• Enterprise security principles: least privilege, secure configuration, logging, auditing, data protection.
• Application integrations (SSO, authentication, app registrations, service principals, API permissions).
• System monitoring, troubleshooting,…