Knowledge Management Rep TS/SCI w/POLY
Listed on 2026-09-20
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Knowledge Management Rep.
- TS/SCI w/ POLY Responsibilities for this Position
Location: USA CO Colorado Springs - 8610 Explorer Dr (COC
036)
Full Part/Time: Full time
Job Req: RQ228318
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret/SCI
Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
Public Trust/Other
Required:
None
Job Family: Technical Support Services
Job QualificationsSkills: Communication, Customer Service, Information Technology (IT) Support
Certifications: None
Experience: 5 + years of related experience
US Citizenship
Required:
Yes
Knowledge Management Rep
GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
Job Profile SummaryCreate and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.
GDITJob Description
Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.
Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.
Knowledgeable on the services within Network Enterprise and for all classification of networks.
Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.
Capable of troubleshooting existing applications and devices within Network Enterprise.
Maintains computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
May serve as a team or task lead
What You'll Need To SucceedEducation:
BA/BS (or equivalent experience), 5+ years of experience
Required
Skills and Abilities:
Two certifications are required for the program:
Preferred
Skills:
Proficient writing and oral skills.
Location:
Customer Site, Applicants may be required to travel to the sites where other KM team members sit.
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
#GDITCareers
#WeAreGDIT
#
#JET
The likely salary range for this position is $91,230 - $123,428. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly
Hours:
40
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA CO Colorado Springs - 8610 Explorer Dr (COC
036)
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and…
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