Mobile Device Support Specialist; Journeyman

Description

POSITION:
Mobile Device Support Specialist (Journeyman)

WORK LOCATION:
Colorado Springs, CO

JOB CATEGORY:
Information Technology

JOB TYPE:
Full-Time

REQUISITION
-008

CITIZENSHIP:
United States Citizen

CLEARANCE TYPE:
Top Secret/SCI

TRAVEL REQUIREMENTS:
None

E&M Technologies, Inc. is currently seeking a Mobile Device Support Specialist (Journeyman) to join our team in Colorado Springs, CO in support of the U.S. Special Operations Command (USSOCOM). USSOCOM develops and employs the world's finest SOF to conduct global special operations and activities as part of the Joint Force, in concert with the U.S. Government Interagency, Allies, and Partners, to support persistent, networked, and distributed combatant command operations and campaigns against state and non-state actors all to protect and advance U.S. policies and objectives.

Job Responsibilities:

PC Technicians monitor and respond to software problems utilizing software testing, tools, and techniques. Interfaces with various support service groups to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Applies basic knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. Log, validate and diagnose customer issues, on the full range of applications used on the customer site.

Typical

Duties Include:

• Provides the customer with a solution through information gathering, analytical trouble shooting and problem research, or escalates the ticket to the appropriate resolution group.
• Escalates calls to agreed service levels.
• Installs, configures, and maintains desktop and laptop PCs and peripherals such as printers.
• Installs and configures application and operating system software and upgrades.
• Troubleshoots and repairs hardware and network connectivity issues.
• Removes old equipment and performs data migration to new machines.

Requirements

Minimum Qualifications:

• Bachelor’s Degree in a STEM field and 3-5 years of relevant experience.
• Current DoD 8570 IAT Level II security certification (e.g., Security+ ce).
• Must be a U.S. Citizen.
• Must have and be capable of maintaining a U.S. Department of Defense (DoD)
  Top Secret with eligibility for additional Caveats security clearance.

Preferred Qualifications:

• Experience participating in and effectively contributing to a highly collaborative team environment.
• Demonstrated ability to be innovative and to work independently.
• Strong verbal and written communication skills.
• Experience with Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.).

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.

-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected…