Quality Assurance Analyst - Taxation

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Colorado Department of Revenue (CDOR) Taxation Division is searching for a strategic and detail-oriented professional to join our team as a GRC Business Analyst (QA). In this role, you will help us protect the integrity of Colorado’s tax administration. You will work within the Governance, Risk, and Compliance (GRC) Unit, which is a vital part of the Research and Legislative Services (RLS) Section.

Our unit's mission is to make sure the Taxation Division follows the best standards for risk management, quality control, and legal compliance. We continuously review systems data, spot risks, look for ways to automate work, and find ways to make our daily business operations run smoother and more securely.

As a designated Staff Authority for quality assurance, you will be the go-to expert for designing technical, risk-based solutions that find errors, catch quality issues, and automate review processes. Management and your peers will rely on your specialized knowledge to help shape program policies and direct major compliance strategies. Instead of just following a set checklist, you will have the freedom to decide how we evaluate operational excellence and compliance across the department.

In this position, you will balance high-level strategy with hands-on technical work. You will spend your time building connections with different tax units, researching complex rules, and using data to solve problems. Your work will directly impact how we protect taxpayer resources and make state government more efficient.

In this role, you will lead quality reviews and build technical models to spot system risks. Your main responsibilities will include:

• Analyze Business Environments:
  Study and document how different tax divisions operate, including their processes, technical systems, and cloud software. You will use this deep understanding to spot gaps and help teams work more effectively.

• Develop Strategic Solutions:
  Critically review business data across state programs to find ways to improve compliance and efficiency. You will write and present professional report findings and strategic recommendations to key stakeholders.

• Create Performance Metrics (KPIs):
  Propose and design clear, measurable Key Performance Indicators (KPIs) to grade the quality of tax processes. You will have the authority to decide which metrics—such as maximum allowable error rates—will define success for the division.

• Lead…