Fulfillment Manager

Reports To:

Vice President of Operations

Location:

On-Site, Warehouse Location - Colorado Springs, CO

Schedule:

Monday - Friday (40 h)

Rate: $50,000.00 annual salary, DOE + benefits

Brist Mfg. is seeking an experienced Fulfillment Manager to lead our warehouse, inventory, fulfillment e-commerce operations at our 20,000 sq ft Colorado Springs, CO-based location.

Our ideal candidate brings a minimum of 5-7 years of applicable operations experience that includes production management, team supervision, KPI and metrics accountability, project management, technology and ERP system mastery, 3PL/fulfillment expertise, and demonstrated leadership in process improvement to identify and implement LEAN (Kaizen) initiatives.

This position requires strong problem-solving and space optimization skills; effective, timely, and accurate communication across the organization; the ability to drive processes and results forward within time constraints; and attention to detail. The individual should feel comfortable solving complex issues and proactively asking questions.

This position will have end-to-end control over the order fulfillment processes; planning, overseeing and coordinating daily production and warehouse activities to ensure departmental and company goals are achieved. This role will work closely with our internal sales, e-commerce and customer care teams to provide administrative and troubleshooting fulfillment support, spearheading continuous improvement initiatives, and maintaining responsibility for the full transition of inbound and outbound materials, shipping and logistics, and the accuracy of inventory transactions associated with e-Commerce, Rora Blanks and the sales sample stores.

This position reports directly to and meets regularly with the VP of Operations to review metrics and KPI reports and provide warehouse labor and process improvement updates. The Fulfillment Manager is responsible for a small team of 5-6 team members performing warehouse operational support.

Monitor and optimize inventory receiving, allocation, and shipping

Develop and implement strategies to improve workflow and productivity

Streamline order processing, warehousing, and distribution

Lead and manage operations staff, providing training and support

Foster a collaborative work environment focused on achieving company goals

Ensure all products meet quality standards before shipping

Manage returns, exchanges, and customer satisfaction issues

Track operational KPIs and prepare regular performance reports

Use data insights to recommend improvements and cost‑saving measures

• Oversee the daily operations, production and maintenance of a 20,000 sq ft warehouse
• Drive daily standups with the entire team and direct daily activities related to all production, inventory, ecommerce, fulfillment and shipping operations
• Learn/adapt and work within Brist Mfg. Operating System (Net Suite / RF Smart)
• Operate a clean, well organized warehouse and production area, implement daily Lean 3S/5S initiatives, create a place for every needed tool/resource and red tag unnecessary items
• Optimize the warehouse layout, racking, workstations and equipment to maximize space utilization, reducing movement and creating efficiencies as necessary to scale for growth
• Oversee warehousing of Partner Stores, Brist Mfg. Sample Store, patch inventory and all related ERP transactions and functions
• Measure productivity and evaluate direct and temporary staffing needs based on metrics, performance, capacity, seasonal staffing needs, determine labor needs to meet production goals
• Ensure on-time deliveries of shipments including: partner, customer and tradeshow deliveries, produce quality shipments that reflect Brist Mfg. practices and SOP’s
• Manage accurate internal and external communication, provide timely resolution to problems and unforeseen issues
• Prepare, update and post organization’s warehouse operating policies
• Meet regularly with staff to provide ongoing job performance feedback, trial period and…