E-Commerce Manager

Pay: $70,000-$78,000

Work Schedule: Full‑Time; must be flexible to work all shifts including evenings/weekends/holidays

Full‑Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

The Manager II, E‑Commerce, is responsible for day‑to‑day operations of E‑Commerce and general management of staff and warehouse operations. This position manages several areas of operation to include, but not limited to, E‑Books, Shipping, Receiving, Inventory Management, Collectibles, Photography/Listing, Quality Control, Jewelry Processing, and Customer Service.

The E‑Commerce Manager will be held accountable for the department's performance to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, internal partnering, Key Performance Indicator (KPI) and metric measuring, and the identification of high‑quality donated goods. This includes but is not limited to ensuring well written on‑line listings, establishing and maintaining departmental Standard Operating Procedure (SOPs) and ensuring loss prevention and safety guidelines are followed, that we utilize pricing algorithms and focus on customer relations.

• Leads efforts in developing the business model in support of Goodwill of Colorado's strategic plans.
• Provides leadership and oversight of all activities for the department to ensure that performance provides satisfactory financial support for the organization.
• Partners with the E‑Commerce Director to set operations and sales annual goals and objectives and capital budget for the department. Analyzes and researches variances between actual and budget performance. Quickly take action to minimize any negative variance.
• Synthesize data‑driven reporting with analytical recommendations for action steps to improve results. Analyzes workflow processes to recommend and implement process improvements to ensure rapid and efficient operations.
• Provides creative and innovative solutions for efficiency within the department.
• Maintains positive account health on key selling platforms through monitoring and corrective action plans.
• Collaborate with Retail Management to meet sales objectives and sales forecasts for E‑Commerce goals.
• Coordinate training of staff to effectively identify collectable and/or valuable merchandise (all locations).
• Direct and maintains activities by managing sales, production, and shipping, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff.
• Ensures that excellent customer service standards are upheld and that customer service ratings are at an acceptable level.
• Implements and updates all SOPs pertinent to the department.
• Tracks and evaluates site user behavior and makes recommendations to improve user experience and sales conversion.
• Oversee purchases and distribution of E‑Commerce related supplies and periodically researches vendors for best pricing, quality, and services.
• Reviews sellers' information on , Amazon, eBay, and all other marketplaces to ensure that it is compliant with requirements related to posting of items, description etiquette, and other criteria.
• Safeguards company property. Reports known or suspected security and/or theft problems to the Risk Department and Sales/Operations leadership.
• Ensures the E‑Commerce area maintains active participation in the safety committee. Implement procedures in safety, security, and loss prevention; respond to all alarm and police calls.
• Maintain up‑to‑date knowledge of and adhere to Goodwill policies, procedures, and safety standards.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Uses and…