USA) Tire & Battery Technician - Automotive

Position Summary

As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member’s expectations.

• Be a Team Member:
  Collaborates with team members to fulfill sales and service requests, educating associates on tools, tasks, resources, mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point of Sale systems, and phone and in-person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.
• Be an Owner:
  Communicates equipment, tools and supplies needs to TBC Lead, tracks returns and special orders, operates cash registers processing transactions, works hand-on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products/services and work areas, completes paperwork logs and other required documentation ensuring merchandise is packaged, labeled and stored per company policies, identifies member needs and assists members with purchasing decisions, resolves issues and concerns.
• Be a Talent Ambassador:
  Brand advocate valuing the member’s experience in the TBC area, modeling high-quality service and products, influencing and inspiring others, working in a respectful, supportive and team-oriented style, understanding roadblocks and assisting in training team members.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress, determining improvement opportunities and adapting to change.
• Respect the Individual:
  Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities to thrive and perform, helps attract the best talent.
• Respect the Individual:
  Works as a team, builds strong trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual:
  Strengthens the team by mentoring others, recognizes contributions.
• Act with Integrity:
  Maintains highest standards, supports Walmart’s goal of becoming a regenerative company.
• Act with Integrity:
  Acts selflessly, consistently humble, self-aware, honest, fair and transparent.
• Serve our Customers and Members:
  Delivers results while putting the customer first.
• Serve our Customers and Members:
  Makes decisions based on reliable information, balances short and long-term priorities.
• Strive for Excellence:
  Displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience.
• Strive for Excellence:
  Drives continuous improvements, uses new technologies and skills, supports others through change.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, voting, plus PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits: short-term and long-term disability, company discounts, Military Leave Pay,…