Customer Success Manager, Enterprise

About the Role

The Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives.

You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay.

You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers.

Named as one of Built In ‘ Best Places to Work ’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘ Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ' Best Places to Work for Women' by Best Companies Group.

• 100% employer-paid premiums for Medical, Dental, and Vision for employee
• 70%+ employer-paid premiums for Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote - COS only
• Remote
• 12 paid company holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority
• Paid parental and adoption leave

Compensation Range: CO: $72k - $83.2k base + $20k variable = $92k-$103.2k OTE National Range: $67k-77k base + $20k variable = $87k-$97k OTE Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.

• Revenue Retention:
  You will have targets and goals that ensure our customers stay customers.
• Adoption Target:
  We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• Upsell:
  We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.
• High Sales
  
  Activities:
  
  You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.
• Pushpay Product Training and Assistance:
  You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
• Other related duties as assigned.
• Travel:
  On-site meetings are expected in this role. You must be able to travel with your direct reports to build customer relationships and increase value proposition.

• 5 years+ of sales, account management, renewal team management or customer success experience with Enterprise Customers.
• Bachelor’s Degree or additional equivalent years of experience.
• Proven track record with quota/ target attainment.
• Ability to build relationships with large account sets.
• Managed 100+ large, enterprise accounts in prior roles.
• Experienced.
• You’ve used and have working knowledge of  or a similar CRM system.
• Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
• Manage the full-cycle renewal process from prospect to close.
• Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
• Excellent Communicator.
• Strong written and verbal communication skills.
• You can communicate complex…