Sales Catering Coordinator

Position Purpose & Summary

Provides ongoing support to the Sales & Catering department and Membership Sales Manager as outlined below in this job description and as directed and assigned by the DOSM

• Promote a proactive work environment that creates an atmosphere of teamwork and quality service.
• Perform  other  job-related duties as assigned by management, which achieve the established goals of the Sales & Catering team, department and clients.
• Default Lead Coordinator to field inquiries and forward questionnaires to potential clients and advise Sales Managers once the questionnaire has been returned.
• Drafts and coordinates event paperwork, including but not limited to contracts, credit card authorizations, group event orders and work requests.
• Work with other departments within the hotel to provide quality service to customers and members.
• Assist with client site visits as requested by sales team.
• Responsible for all In-House Meetings and Events to include booking, planning, coordinating, and creating BEO's as needed.
• Maintains customer file management according to GGRC standards for all events.
• Enter contractual event data for programs into Delphi FDC (sales system) on an as needed basis.
• Upon receipt of a signed contract, ensure that the data in the Delphi FDC system is accurate with guest rooms, banquets, catering, and event space requirements.
• Prepare copies of the necessary information for Conference Planning, Accounting and Group rooms, turnover process (i.e., turning a file  definite ), as well as the handling and processing of the canceled agreements.
• Responsible for Event menus and all signage to include directional signs.
• Performs other related duties as outlined by Sales & Catering Managers and Director of Sales & Marketing.

• Maintains post-event files and ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count and revenues in Delphi.
• Maintains complete and in-depth files on all future and past events and private parties as directed by departmental standards as a backup to Catering as needed.
• Excellent communication skills, both written and verbal required.
• Attend training as assigned.
• Practice and observe safety rules and regulations and encourage others to do the same.
• Timely participates in morning stand up, weekly operations meetings and staff meetings as required.
• Follows the company's guidelines for daily professional attire, appearance, and grooming.
• Greet every guest, member, and team member with  I Am Proud  standards and set a positive tone for every interaction.
• Provide extraordinary service that is  Enriching by Nature.
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Comply with company policies and procedures.

• Interface positively with other departments, helping when needed.
• Displays care for the use of equipment and maintain an organized and professional work environment.