Coordinator , Asset Protection Officer

Main Campus - GOTG

1460 Garden of the Gods Road

Colorado Springs, CO 80907, USA

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with Daily Pay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Full-time – will need to be flexible to work retail hours (Monday-Sunday 9 AM–9 PM), weekends, and varying 8 hour shifts

The Coordinator I, Asset Protection Officer, will assist with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors. The position works under the direction and supervision of the Risk Management Manager.

• Establishes positive partnerships with store personnel to assist in supporting an atmosphere of enthusiastic customer awareness, with emphasis on fast, friendly, and excellent customer service.
• Monitors the checkout area of the store for consumer fraud, associate dishonesty, and compliance with correct cash handling and cash register policies and procedures.
• Provides oversight throughout the store to check shrink control, external loss, and customer service.
• Apprehends shoplifters following Goodwill policies and State and local laws.
• Cooperates with, and responds to requests made by Police Departments, courts, and other law enforcement agencies, as directed by the Loss Prevention Manager. Ability to maintain records made to such requests.
• Aids in the performance of Asset Protection related inspections.
• Submits work orders to maintain physical security such as CCTV (Closed-Circuit Television) equipment, anti-theft equipment, and the intrusion alarm system.
• Conducts inspections to ensure compliance with all policies related to shrink control, cash handling and physical security. Documents all violations and communicates with Store and Risk Management teams.
• Conducts investigations, at the direction of the Risk Director. Prepares and maintains proper documentation.
• Communicates with, and trains store employees on all aspects of asset protection and related issues.
• Reports on all incidents of unsafe store conditions to Store and Risk Management teams.
• Take immediate action to report and remedy any imminent safety hazard.
• Performed all job duties accurately, safely, with honesty and integrity.
• Represents Goodwill stores in a positive manner to customers and the public.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High School diploma or equivalent is preferred.

• 1-3 years of Retail Asset Protection experience.
• Assists with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors.
• Knowledge of Company Asset Protection and interviewing policies and procedures. Basic knowledge of law enforcement.

• Ability to move quickly in case of emergencies.
• Must have good oral communication skills.
• Ability to understand and follow instructions, deal with potentially demanding situations effectively and assertively.
• Ability to work as a collaborator.
• Ability to understand and accept instructions and to communicate with co-workers and the public.
• Ability to use CCTV equipment.
• Ability to prepare and maintain property documentation for all interviews and investigations (case building).
• Ability to identify situations that may require immediate attention or intervention and to react according to Goodwill policies and procedures.
• Must have mental alertness, basic mathematics skills, weights and…