Dispatcher (Security

Location

EAC (Education and Administration Center)

06/17/2026

This posting will be open at least five (5) days after the recruiting start date.

06/29/2026

Provides primary radio and telephone communications between Security Department personnel and those requesting assistance from the district Security Department; provides emergency and non-emergency radio dispatching, telephone answering, and security systems monitoring services.

Incumbent must meet all requirements of local, state, and federal regulations for controlled substance testing including pre-employment, reasonable suspicion, post-accident, and random drug and alcohol testing.

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

• Reports consistently for work as scheduled

• Performs other duties as assigned

• Attains proficient or higher evaluations on established Performance Standards

• Attends any training as directed by the Executive Director for Security or designee of the department

• Creates written and/or digital documentation on reported incidents

• Demonstrates understanding of all procedures regarding the use of the department radio systems

• Demonstrates understanding of district emergency responses and notification protocols

• Develops close interaction and communication with all members of the Security Department

• Dispatches security personnel to locations throughout the district to provide for the safety and security of District 20 students, staff, and physical assets

• Maintains a constant awareness of the location, welfare, and activities of security personnel

• Maintains familiarity with locations of all district properties and the streets of Colorado Springs

• Monitors all security systems including radio, alarms, and surveillance cameras; analyzes data received in order to effectively dispatch security personnel to locations of trouble

• Observes all applicable FCC regulations pertaining to two-way radio communications

• Performs emergency command center communications duties in the event of major incidents, accidents, and other emergencies that occur in the district or the city as needed

• Prepares, maintains, and distributes all required daily occurrence logs, reports, and other records and documentation accurately and as directed

• Prioritizes and organizes all calls for service according to the nature and type of assistance requested or required

• Provides a high level of positive public relations and interaction with members of the district, city emergency personnel, community, and others

• Receives emergency and non-emergency information regarding requests for assistance from schools or other district locations and transmits to security personnel

• Transfers calls and/or relays information received to appropriate persons or agencies, including the police, fire, ambulance, towing services, or other departments of the district

• Ability to accurately type 20-35 words per minute utilizing proper spelling and grammar

• Ability to apply independent thinking to decision-making

• Ability to continually build knowledge of all applicable laws and regulations concerning school safety

• Ability to create, access, input, retrieve, and manipulate information in various software systems

• Ability to develop training plans and instruct large groups effectively

• Ability to effectively communicate verbally and in writing

• Ability to establish and maintain effective working relationships with supervisors, coworkers, administrators, departments, other agencies, and the general public

• Ability to greet and interact with the public in a courteous and professional manner

• Ability to maintain confidentiality

• Ability to manage simultaneous demands and set clear priorities

• Ability to understand and follow complex oral and written instructions

• Ability to use tact and calm persuasion while gathering complete information from callers regarding reported incidents

• Ability…